Corporate IT Operations Specialist (Twin Cities, MN)

This position is being offered remote in the Twin Cities (Minneapolis/St. Paul) metro area, as occasional travel to our communities may be needed. 

Are you looking for an opportunity to advance your IT career with a growing organization dedicated to enhancing the lives of older adults in our community? We have an exciting and rewarding career for you! 

Our IT Operations Specialist provides a high level of user support and customer service to the team at Transforming Age, ranging from general application support to troubleshooting complex problems, as well as advising on and taking appropriate action to safeguard our network and team. If you are passionate about IT, we cannot wait to speak with you about this fantastic role!

Our IT Operations Specialists: 

• Prioritize and manage tasks for the internal Help Desk, ensuring efficient resolution of IT-related issues.  Coordinate with end-users to understand and address their technical concerns promptly. 
• Diagnose and resolve technical hardware and software issues, such as network and server access problems, network cabling, WAN, VLAN, firewall, VPN, voice communications (i.e., PBX telephone) and voice mail systems. 
• Act as a liaison and leader between the organization and third-party IT Service Desk providers. 
• Monitor and manage service level agreements to ensure timely issue resolution. 
• Manage vendor relationships, ensuring compliance with contracts and service level agreements. 
• Contribute to the maintenance and optimization of the internal IT infrastructure. 
• Collaborate with the support team to implement upgrades and improvements. 
• Contribute to the maintenance and optimization of the internal IT infrastructure. 
• Participate in security audits and implement corrective actions as needed. 
• Perform other duties as assigned 

What you need to succeed! 

• Bachelor's degree in computer science or related field, associates degree and experience, or equivalent professional experience 
• Extensive experience with multiple operating environments including Windows and Mac OS. 
• Experience with Active Directory, Group Policy and client management tools 
• Extensive experience with MS Office, Office 365, Windows 10 and above, Server 2003 and above 
• Extensive experience with antivirus enterprise management, client security management, and all aspects of software installation and package creation 
• Experience with client data and error recovery methods 
• Extensive experience with computer networking (Ethernet, TCP/IP, DNS, DHCP) in a multi-vendor environment 
• Experience with Cisco and Palo Alto Firewalls 
• Microsoft or other certifications are preferred 
• Must be available for on-call coverage responsibilities 
• Local travel between Transforming Age communities; Valid Minnesota State driver’s license and reliable transportation required; Regional travel on occasion possible. 

Preferred Qualifications for the role: 

• CompTIA - A+ , Security+ , and Network+ certifications, 
• MCSE, MCSA, MCITP, MCTS, and MCDST certifications.