Corporate Communications Principal (Hybrid)

Why USAA?
We are seeking a dedicated Corporate Communications Principal to work a hybrid schedule to our Corporate Office in San Antonio, TX or regional office in Charlotte, NC.

This position will lead communications for our Strategy, Digital and Brand organization, along with other large-scale, enterprise-wide communications programs.

Key member of the Corporate Communications Leadership Team operating as a strategic communication advisor directly to Executive Council (EC), members and a strategic communications professional leading large-scale enterprise programs. Leverages deep subject matter expertise to lead proactive and strategic communications consulting to drive and shape business initiatives, Corporate Communications Programs, enterprise and leadership communications. Provides guidance and insight on aligning with USAA's brand. Educates and delivers enterprise, business and external communications insights to drive business objectives.

The Opportunity

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Accountable for providing thought leadership to drive communications strategy development; applies technical subject-matter-expertise to produce innovative communications solutions for large scale, enterprise-wide programs across multiple CoSAs.
• Oversees business and communications partner adherence to the communication governance practices and framework that drive a desired and consistent communications experience across various audiences.
• Oversees work of communications partners in the development, approval and execution of public, member, and employee communications across multiple CoSAs; provides guidance to ensure consistent alignment with USAA brand guidelines.
• Leads communications strategy and execution, driving large, enterprise-wide programs across USAA and / or multiple CoSAs to support enterprise business objectives. These programs include leading communications to support acquisitions, divestitures, strategic imperatives that guide the future of the enterprise.
• Leverages data and insights expertise to evidence impact of communications programs on business objectives; provides communications data and and insights to key senior leaders and enterprise stakeholders; then leverages the insights to inform future communications strategy.
• Performs research and analysis of current communications trends and best practices - particularly in the areas of content, channel innovation, reputation management, driving business-based metrics, and SEO; synthesizes the information into actionable plans to drive communications excellence across the organization.
• Leads through highly complex tasks with leadership discretion - often serving as a proxy for executive leadership on key issues; serves as a mentor to peers and team members and assists in their training and development.

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 10 years of progressive experience in corporate communications, consulting and / or specific business area of focus related developing communications strategies, leading large-scale enterprise programs and delivering results within a complex matrix environment.
• 6 years of experience presenting communications strategies and outcomes to C-level executives or board members.
• Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals. Experience in defining strategies to empower and equip leaders to be effective in interactions and communications with all stakeholders.
• Strong business acumen in various areas to include business operations, communications industry practices and emerging trends and experience with application in a financial services and/or business operations environment.
• Experience in leveraging data and insights to evidence the impact of communications programs on business objectives.
• Experience and demonstrated results leading cross-functional, matrixed team, while also being sought after for mentorship and peer review, while helping others achieve personal and professional goals.
• Broad understanding of the impacts to an organization resulting from large transformation efforts, acquisitions, divestitures, etc. to be able to guide the communications strategy.

Preferred Experience:

• Experience with and knowledge of technology, Environment, Social and Governance (ESG), enterprise strategy development, enterprise planning, design, digital and innovation, corporate responsibility, marketing and diversity, equity and inclusion functions and communications.
• Knowledge of best practices and experience developing business unit communications content and channel strategies, underpinned with strong business financial competence and demonstrated communications measurement / results.
• Experience forming relationships and influencing at all levels and managing multiple partners.
• Proven track record to bring people and teams together on cross-functional results and campaign.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $136,600.00 - 245,900.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.