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Come work with a sharp savvy group of Product Professionals allowing for the opportunity for growth & advancing your knowledge in this space.
The individual will be a member of the Consumer Bank Core Deposit Business Execution, Communication and Disclosures team
As a Product Manger you will be responsible for executing business planning functions, manage all product Customer Communications (letters, emails, alerts), drive Disclosure changes and provide deposit support functions to ensure we meet customer needs in delivering long-term stakeholder value.
Job responsibilities:
Core DepositCommunications Project Managerwill be responsible for:
- Collaborate closely with Letter and Statement Product manager to put in place a process for end to end project delivery of letter/alerts into production
- Conduct analysis to understand our current letters and develop customer journeys for deposit owned letters
- Drive account level and customer level comments in Customer Assist that will need to be added to accounts. This will allow bankers to understand impact in case the customer reaches out
- Owner of the consumer bank customer assistance council playbook and serve as liaison to provide customer relief for FEMA declared disasters driving internal communications and managing the ongoing reporting on relief refunds
- Primary contact for Consumer bank and the Tax team to bring awareness on potential impacts based on new processes or changes
- Complete a monthly system to system letters (in OCLE) reconciliation between Asset shared comments (ASC) and Enterprise Image views (EIV) systems to audit approved language in production
- Validate test environment and production letter changes for accuracy
Required qualifications, capabilities, and skills:
- Uphold a strong controls discipline and collaborate closely with internal stakeholders across various levels and functions within the organization.
- Preferred 3+ years in a similar role;
- Strong process and detailed oriented
- Technical aptitude would be a plus
- Being familiar with Customer Assist (CA) and Operational user interface (OUI) would be helpful
- Time management to set timelines and meet daily SLA’s
- Ability to summarize and articulate status updates to management
- Comfort acting with a sense of leadership / ownership for project-based work
- Willingness to drive initiatives independently, e.g. establish meeting cadence, identify working groups, assign tasks/ownership, host calls, communicate deadlines, follow up with partners on key deliverables, etc.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
