Copy - Mktg Mgmt - Welcome Center Rep

Job Description:
As a WelcomeCenter Representative, you will assist in checking in Mini-Vac clients as well as support manifesting OPC tours. Our Representatives provide information for hotel reservations for Mini-Vac clients. In addition, our team assist in booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales.
Responsibilities include, but are not limited to:
• Greets owners who arrive for their update presentation.
• Keep track of the owner services representatives that owners will be sitting with.
• Upon completion of update, gift the owners.
• Reconcile the tours at the end of the day.
• Assist In-House marketing with their owner callbacks.
• Pre-gifting owners and non-owners when appropriate.
• Answering any questions from owners and non-owners concerning the Boyne Area.
• Address any special needs that owners and non-owners may have.
• Greet non-owners/ guests who arrive for their vacation.
• Go over qualifications with the guest.
• Supply guests with local information, maps to the hotel and the surrounding area.
• Reconcile the daily inventory.
• Greeting Owners/ Non-Owners
• Gifting Owners/ Non-Owners
• Selling Golf/Ski Vouchers
• Gifting Inventory
Benefits:

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Employee discounts and much, much more!

Schedule:

• Open availability schedule anywhere from 7:30am - 9pm

Holidays and Weekends are a must
Other details

• Job Family Sales Operations/Administration
• Job Function Merit Only
• Pay Type Hourly
• Employment Indicator NON-MCC

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