Coordinator,Digital Engagement

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team.
What you get to do:

• Day-to-day monitoring and engagement in digital conversations across owned and external social media channels, including Facebook, Instagram, Twitter, TikTok, YouTube and online review sites
• Respond to guests/followers in a timely manner and ultimately drive a positive recovery/sentiment within the community
• Monitor, track, and report on feedback, online reviews, and comments
• Build relationships with guests, annual pass holder communities, influencers and the community as a whole
• Support and collaborate with the social media strategy team to generate community insights which impact planning and execution of a monthly editorial calendar social marketing campaigns, events, and promotional initiatives
• Nurture a stronger sense of community and provide powerful consumer insights on our fans
• Maintain active dialogue with brand advocates, prospective guests, influencers and fans
• Extend visibility and grow credibility with guests by monitoring our platforms, engaging and delivering excellence in community management
• Report out on community KPIs while strategizing ways to scale our communities and connect with new guests
• Continually analyze and efforts and messaging specifics to drive robust community dialogue
• Keep up with current internet/ social trends, apps and technology
• Help to actively uncover social media efficiencies between cross-functional teams (Corporate / Park)

What it takes to succeed:

• Bachelor's degree preferred.
• Strong organizational and communication skills, attention to detail
• At least 2 years in theme park/hospitality industry with focus on guest relations
• At least 2 years in social media community management for major brand
• Proficiency in social media management systems (e.g., Sprinklr, Khoros, etc.)
• Proficiency in Microsoft Office
• Willingness to work flexible hours to meet team output expectations

• The ideal candidate will have a marketing background along with experience in digital marketing
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.