Coordinator, Supplier Onboarding Agent

West Creek 5 (12075), United States of America, Richmond, Virginia Coordinator, Supplier Onboarding Agent

An important part of the Commercial Card Ops team, the Supplier Enablement Coordinator will be responsible for enabling acceptance of commercial card payments primarily through outbound phone channels. Associates will work closely with business partners to drive revenue by increasing supplier acceptance of Commercial Card payment.

Responsibilities:

• Outbound calling to understand and/or influence supplier acceptance

• Data collection and entry

• Engage with stakeholders at multiple levels, internally and externally, through superior communication skills (written and verbal)

• Ability to learn and manage multiple software systems

• Demonstrate competency in teamwork, self-prioritization, result focus, and business judgment

• Follow provided procedures and scripting to assure we are accurate and compliant with our communications

• Conduct any additional assigned activities related to facilitating client payments

The ideal candidate will
Have the ability to learn quickly

Have a positive attitude
Have excellent communication and customer service skills
Demonstrate the ability to analyze problems and find solutions

Work well in a team environment
Have strong problem solving skills
Have strong interpersonal skills

Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of customer service experience

Preferred Qualifications:
Bachelor’s Degree
At least 2 years of customer service experience in call center within Financial Services or Banking

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).