Coordinator, Employee Experience and Engagement

Let's Grow Together

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Coordinator, Employee Experience and Engagement, helps build and sustain a team oriented, inclusive, and cooperative culture within a large cross functional business. This individual strives to create a 'wow' experience in every employee interaction, being a champion to assist in employee engagement and retention. This role provides support to the HRBP's (Human Resources Business Partners) on the execution of Human Resources programs and initiatives related to Employee Experience and Engagement. This role works with the HRBP's to identify opportunities, develop and implement strategies to increase employee engagement. In addition, this position partners with the Human Resources Centers of Excellence (COEs), Corporate Partners, and Business Leaders to deliver an outstanding Employee Experience and provide value-added customer service. This role is responsible for providing data-driven analysis and insights into considerations for the Bartlett, TN facility and workforce.

The Coordinator, Employee Experience and Engagement collaborates with various departments throughout the organization coordinating with multiple sources to organize efforts and execute employee engagement activities and takes ownership of various reporting functions, including but not limited to, report creation, running standard reports, and communicating predefined metrics. This position also manages projects as requested.

Duties & Responsibilities

Employee Engagement

• Provide support and troubleshooting to Managers and Employees on recognition systems and best practices. Analyze, provide insights and suggestions to the Human Resources Leadership Team.
• Coordinate efforts and support Managers and warehouse/production employees to gain access to electronic engagement surveys, analyze, identify, and mitigate areas of concern from results
• Suggest, support and prepare/coordinate various employee events ranging from engagement activities to wellness initiatives.
• Act as a liaison for the Human Resources team participating in the employee event committee overseeing offsite employee events, including but not limited to Company picnic and Holiday parties
• Act as a liaison for the Human Resources team participating in Corporate Social Responsibility (CSR) activities and initiatives

Human Resources Business Partner Operations

• Create reports as requested for Human Resources COEs, HRBPs, and business units, including but not limited to employee engagement survey data, turnover, new hires, performance management, and recognition programs
• Perform regular analysis and evaluation of Human Resources reporting to identify areas of risk/concern and make data-driven and best practice recommendations to Human Resources Leadership team accordingly
• Oversee system configuration of Employee Engagement and other employee surveys and liaise with Managers to provide system oversight
• Review and analyze engagement survey results and provide support to HRBPs and management in the creation of action plans based on their findings
• Gather exit interview data from HRPBs and departing employee surveys to generate reporting, provide analysis of data trends and recommendations on how to improve retention rates based on workplace best practice
• Aid HRBPs team by exercising discretion and actioning upon various employment matters including but not limited to job descriptions, leave of absences (LOA), medical accommodations and general human resources processes and policies
• Support ad-hoc projects from the Human HRBPs or Operations team

Employee Experience (Centers of Excellence Support)

• Talent Acquisition
• Provide onsite support and coordination to the Talent Acquisition (TA) team and Hiring Managers to ensure a positive candidate experience, through physical interview spaces and warehouse tours
• Act as a liaison for the Human Resources team reviewing employee tenure and facilitating employee conversions between our vendor and TA team
• Act as a liaison for the TA team for our internship program and collaborate with the HRBPs to execute early career talent mobility programs, such as the internship program, locally
• Support Hiring Managers with onboarding new hires, procuring equipment, and onboarding plans
• Learning and Development (L&D)
• Ensure inclusive communications tailored to the employee population regarding Learning and Development (L&D) offerings
• Provide hands-on coordination with L&D and external vendors supporting various onsite training programs
• Support L&D with the facilitation of annual employee training, including but not limited to annual performance reviews and goals

Employee Communications

• Act as a liaison to the Corporate Communications team in ensuring employee communications are streamlined to meet local employee needs including processes and tools to support an inclusive environment promoting effective and engaging two-way communication by leveraging a multitude of media and communication outlets from screens, video to flyers, posting, and in-person meetings
• Support communication efforts locally for various employee events

Qualifications

Education

• Bachelor's Degree in Business, Human Resources, or a related field

Experience

• 2+ years broad-based HR experience including partnering with Human Resources Center of Excellence teams and Shared Service; experience with running/coordinating events (virtually and in-person)

Licenses/Certifications

• PHR/SPHR - Professional/Senior Professional in Human Resources - Preferred

Software/Technical Skills

• MS Office (Word, Excel, PowerPoint, and Access)
• HRIS System (Workday preferred)

Other Skills/Knowledge/Abilities

• Exceptional communication (both written and verbal), interpersonal, and problem-solving skills.
• Organized and highly detail-oriented.
• Ability to collaborate effectively in a matrixed environment.
• Ability to position self as credible (garners respect, acts with integrity, keeps commitments) with people of diverse backgrounds and professional levels.
• Customer service and solution focused.
• Strong analytical and project management skills.
• Knowledge of relevant federal and state laws relating to employee benefits (ERISA, IRS, and DOL).
• Ability to uphold strict confidentiality of HR information.

What We Offer Our Employees

We offer an above-market benefits package that includes a choice of Health Insurance plans (including Dental and Vision Insurance), a generous 401(k) Retirement Savings Plan, paid holidays, paid time off (PTO), and more!  Plus, if you’re considering an advanced degree that would help you achieve your development and career goals, Brother USA offers a highly competitive tuition reimbursement program.

Apply today to learn why Forbes called Brother one of the World’s Best Employers (2020) and NJBIZ called Brother one of the Best Places to Work in New Jersey (2023)!

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.

#LI-Hybrid

• The salary (or hiring) range for this position is $50,000 - $55,000 per year
• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off.  Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.