Coordinator, Brand Lifecycle - Hybrid

MINT MOBILE is seeking a talented Coordinator, Brand Lifecycle to join the Marketing Team in Costa Mesa, CA! Individual reports to Associate Brand Manager. Role is hybrid.

This role is a hybrid opportunity that requires a local commutable distance to the HQ Costa Mesa, CA office as needed.

ABOUT THE ROLE

The Coordinator, Brand Lifecycle drives key business objectives and growth, supporting the customer experience across our lifecycle and retention communications. Serving as a steward of the brand, the Coordinator will contribute to Mint Mobile's continued success by assisting with the day-to-day support of brand activities to retain and delight customers and foster engagement.

Your usual day of awesomeness includes:

Measurement & Optimization

• Research and monitor our competitors' brand and marketing activity, reporting on the findings to the larger Marketing team.
• Constantly monitor digital trends, and other wireless brands' marketing activity looking for new opportunities.
• Tracks and analyzes front-end email metrics as it relates to lifecycle campaigns.
• Implements email, SMS, in-app push testing, digital experiences and presents learnings to Lifecycle Brand Manager and marketing team.

Planning and Execution

• Assist with creative development including feedback, kickoff, creative brief process, and scheduling to deliver digital assets across a wide range of marketing initiatives including Retention, Care, and other cross-functional initiatives.
• Works with the Customer Care Team to ensure ongoing and limited-time offer information is up to date in the Chatbot and website.
• Supports creative briefs, collects and synthesizes feedback, and works with our in-house creative agency to oversee the successful delivery of all assets for lifecycle and retention marketing initiatives.
• Maintains a detailed and updated catalog of previous and existing lifecycle communication assets.
• Coordinates key projects from start to finish for the entire lifecycle team including creating tickets, managing timelines and workback schedules.
• Supports marketing activities that will drive engagement and conversion across email, SMS, in-app, push, account management and other channels such as UTM creation, email QA, creative request submissions, and final file deliver.

WHAT YOU BRING

• 1-2 years of Marketing, Communications, and/or Brand experience working across different communication channels.
• A strong track record of developing and maintaining highly collaborative cross-functional internal relationships.
• Experience assisting or managing multiple campaigns/projects, in a fast-paced, high-volume environment.
• Any combination of education and experience.
• Scrappy, game for any task, and able to adapt to change.
• Ability to think creatively and come up with out-of-the-box solutions.
• Demonstrate a strong sense of ownership and thought leadership.
• Passionate about Marketing and applying intellectual curiosity to solve problems.
• Strong eye for detail. No spelling mistakes or brand/messaging inconsistencies get past you.

WE ARE MINT MOBILE

We connect people to what's most important in their lives: Easily, affordably and reliably. We strive to be California's Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You're an individual with unique needs, and we're prepared to exceed any expectations you have for an ideal employer.

We're smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we've got a laundry list of perks you'll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you'll want to take home to mom or invite to your kid's next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint!

OUR VALUES – LET'S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job. If we hire them and they stay for 90 days, you get $1000. For more details of restrictions and rules, please email recruiting@ultra.me.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $24/hr - $26/ hr. This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays. The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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