Conversion Specialist

Job Summary and Opportunity
The role of Conversion Specialist performs a critical customer-facing role as the primary contact for new RIAs and coordinates the seamless conversion of outside accounts and assets to AAS. You will work closely with a group of new RIAs to ensure all assets are converted to AAS in a timely manner, while training new RIAs on AAS's proprietary platform and operations. You will troubleshoot and solve any issues that arise in the relationship, working in collaboration with all levels of AAS employees.
Responsibilities

• Coordinates all operational functions supporting new business, including, but not limited to, establishing new RIA firm records on AAS's host system, manipulating data files for account creation, populating forms necessary for new account establishment and custodial transfers, managing statements, and processing fee calculations and collections
• Provides advanced training and orientation for new RIAs on processes and systems via video conferencing and/or on-site
• Serves as an effective advocate for new RIAs as well as coordinates efforts among multiple departments to ensure prompt and consistent delivery of excellent customer service and support
• Investigates, escalates, and documents issues that threaten successful and timely conversion efforts
• Tracks the status of each new client relationship throughout the conversion process and provides feedback to management
• Cultivates strong relationships with RIAs, while problem solving and resolving any issues that arise
• Serves as a subject matter expert for the rollout and implementation of functionality with particular emphasis on external features, while monitoring ongoing effectiveness and adoption

Requirements

• High school diploma
• 5+ years' in financial services
• Series 7 and 63 licenses
• Excellent time management skills to effectively prioritize customer needs and administrative duties
• Detail oriented and highly organized
• Ability to multitask and prioritize to meet strict deadlines
• Possess strong problem-solving skills to identify root causes and implement solutions
• Effectively communicate with different levels of the company and work in a team environment
• Demonstrate a commitment to excellent customer service and must have the ability to persuade others as an effective client advocate
• Maintain composure and professionalism under pressure, especially during demonstrations and on-site client training
• Intermediate knowledge of Microsoft Excel, Word, and PowerPoint
• Strong communication skills via telephone and e-mail
• Must be able to utilize video conferencing and other demonstration tools

Preferred:

• Bachelor's degree
• Public speaking and product training
• DocuSign

Axos Employee Benefits Include

• Compensation for this position includes a Semi-Annual Bonus Plan
• 3 weeks' Vacation, Sick leave, and Holidays (about 11 a year); Medical, Dental, Vision, Life insurance and more
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to Self-Directed Trading

APPLY DIRECTLY FOR CONSIDERATION
Axos Clearing is a leading correspondent clearing firm serving independent broker-dealers in the retail, active-trading, and institutional markets. Axos Clearing also offers flexible custody solutions for Registered Investment Advisers (RIA) and is a subsidiary of Axos Financial publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.
Learn more about working here!
Pre-Employment Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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