Conversion Analyst, Tech Lead

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Conversion Analyst, Tech Lead
What does a great Conversion Analyst do?
About the Role:
You will be the primary application liaison between Fiserv and the Client to work together to help the Client to understand the process and requirement details involved in data conversions, product implementations, and occasional professional service projects. Working with new and existing Fiserv clients you will provide analysis, consultation and guidance on projects to ensure an accurate data conversion and enable clients to best function on the Fiserv system. Your efforts will be rewarded with a successful quality conversion, client satisfaction, and a positive post conversion survey.
About our Business:
Our Bank Solutions team delivers technology products and services for community, regional and large financial institutions through an outsourced service center. The Conversions team is responsible for the conversion of Client data, the implementation of products, and client support on the Fiserv bank servicing platform, Cleartouch. This platform enables Clients to improve their customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.
What you will need to have:

• Requires five years of banking or lending application experience and/or related functions such as data analysis, data mapping, client service support or business analysis for financial industry applications
• Determine and clearly document client requirements (conversion procedures) to ensure thorough understanding by the client and programming staff. Document field level conversion requirements via the system study document, verify converted data, balance applications and achieve the goal of the Client being self-supporting.
• Conduct review(s) of system study document(s) with clients to communicate all changes to data, parameter settings and process changes as required.
• Take ownership of your application(s) communications to maintain an open regular dialogue with client staff to discuss requirements, process changes and what to expect throughout the conversion process and after conversion.
• Identify clients' training needs through the system study process and discuss these items with the Fiserv application trainer. Follow up with the client after completion of application training to address any outstanding items discussed during training.
• Work with client to identify internal procedures that may need to be changed prior to conversion to accommodate system differences. Provide consultation to clients before, during and after conversion, including the development of new department procedures necessitated by the conversion.
• Ensure balancing of all applications to GL are completed during the conversion process and are discussed/reviewed with the client and the Accounting Systems analyst during post-conversion support.
• Communicate progress and any potential problems to Conversion Project Manager and Conversion Resource Manager for awareness and/or resolution.
• Continuously examine procedures, processes and tools for maximum effectiveness and efficiency. Look to eliminate, consolidate and improve the process wherever possible.
• Provide additional application training to the client before, during and after the conversion, including daily application balancing procedures. The Fiserv Training Department provides the initial application training for the client.

• Travel Required: Approximately 10-15% travel required to provide onsite client support after conversion.
• Weekend work required during conversion events.
• Must be able to come into the office Monday through Thursday. Exceptions for appointments and other one-off work remote requests are normal work practices.
• 4-year college degree preferred or equivalent experience; or

Other schooling/certifications supported with 3-5 years relevant financial industry experience may be considered and/or application knowledge if applicable to job responsibilities.

• Equivalent work experience and/or associate degree may be substituted if applicable to job responsibilities.

What would be great to have:

• Previous data conversion/mapping experience
• Accounting, deposit Servicing or Loan Servicing experience in a financial institution, fintech, or data processing provider
• Other Banking/data processing background
• 3+ years in a related job function (i.e., experience as a Product Support Representative in primary application is desirable. Other related roles: Product/System Analyst, Programmer, Trainer, or Quality Assurance)
• Knowledge of Cleartouch products
• Proficient in MS Word and Excel

Travel required: 10-15%
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global finTech Leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
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