Conversational Designer

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

ROLE – Conversational Designer

We are looking for a Conversation Designer to join our Expert Services Team. Conversation designers create intuitive and intelligent experiences across multiple text and voice channels. Their role is to define conversational experiences that drive business outcomes by meeting the needs of end users.

RESPONSIBILITY:

• Conversation designers work on collaborative project teams with natural language analysts, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of the Kore.ai platform.
• Designers interact directly with customers to analyze business objectives, advocate for design solutions, and offer mentorship and training that will enable customers to manage their own applications.
• Conversation Designers actively contribute to our design practice through peer design reviews, developing design patterns, and optimizing design methodologies.
• designers also have the opportunity to support our Sales and Product teams as a subject matter expert on design strategy.

MUST HAVE SKILLS:

• Excellent spoken and written communication skills. Proven ability to explain complex concepts to both customers and teammates.
• Experience balancing user needs with technical constraints and business goals.
• Strong analytical skills. High level of initiative, self-direction, and willingness to learn.
• Proficient in User-Centered Design (UCD) practices including user research, iterative design, usability testing, and tuning.
• Technical knowledge of the fundamentals of conversation (turn-taking, cognitive load, pragmatics, prosody).
• Technical knowledge of speech and language technologies (NLP, ASR, TTS).

EXPERIENCE REQUIRED:

• 3 - 5 years of experience designing conversational interactions for both text and voice channels. IVR and call centre experience is a plus.

EDUCATION QUALIFICATION:

• Masters or Bachelor’s degree in Linguistics, Human-Computer Interaction (HCI), User Experience Design (UXD), or equivalent practical experience

LOCATION: Orlando (Remote)