Controller / Radio Dispatcher - Valley Metro

Knowledge and Experience:

• At least 2 years radio and/or window dispatch experience in a fast-paced environment
• Transit environment experience preferred
• Must have valid driver license. CDL Class B preferred
• Ability to effectively decipher maps
• Ability to handle stress, including emergency situations
• Uses good judgment in making decisions in emergency and routine situations
• Email and Internet; Microsoft Office Applications Suite

Skills:

• Excellent organization and multi-tasking skills
• Demonstrated excellent written and oral communications and organizational skills
• Good Judgement skills
• Reasoning skills and Decision making

Key Accountabilities:

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance
• Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
• Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Reconcile trip manifests by operators
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
• Document accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Radio checks all vehicles leaving the yard at all times
• Establish and maintain headways for all online buses
• Will maintain “exceptions” and “incidents” log
• Will assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers failing to meet duties online

• Promptly provide client with information on location and ETA
• Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
• Other duties as assigned by immediate supervisor

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.