Control Room Operator

HGV Now Offers Day One Team Member Benefits!

Are you someone who enjoys protecting people? Then come be a part of our team to protect our owners/guest and Team members on our resort properties.

We are seeking a multifaceted, proactive individual who is self-motivated and confident in making independent decisions!

What will I be doing?

• Will be responsible for communications and all alarm systems
• Coordinates maintenance of new and existing life safety and security equipment to maintain the highest standards of Loss Prevention.
• Uses a moderately sophisticated console to receive calls from guests, vendors, and team members, etc. requiring assistance and dispatches Safety & Security team members to resolve situations.
• Appropriately details all emergencies and maintains logs of all requests.
• Accurately handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or Emergency Response personnel in order to calmly execute appropriate action.
• Assists guests that contact the desk to request assistance or ask a question. Makes service request calls to a variety of hotel departments.
• Coordinates all alarm panels and is leading all aspects of alarm monitoring and response as per SPIs.
• Calls for repair or maintenance of all security related equipment.
• Coordinates the notification of appropriate departments in the case of an emergency, guest service request, or any other situation, which requires dispatching of personnel to resolve or assist with the problem.
• Carries out reasonable requests of management; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.
• Provides outstanding guest/owner service at all times including answering inquiries, leading other employees, providing direction, and information for general problem solving.

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School graduate or GED equivalent required.
• Previous experience handling multi-phones lines and/or dispatching required.
• Previous computer experience in MS Office Products to include MS Word and Outlook.
• Have 3 years of related work experience required.
• Have open availability to work any day of the week and any shift to include weekends and holidays.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous hotel/hospitality industry experience.
• Have or acquire an Alcohol Awareness (TAM) card and Non-Gaming Sheriff's card upon offer for hire.
• Complete CPR and First Aid certifications within 90 days of hire.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.