Control Desk Clerk

Rite of Passageis the leading national provider of programs and opportunities for troubled and at-risk youth. For over 30 years, we have developed and operated a continuum of programs based on the needs of youth. Our emphasis on evidence-based practices and positive skill development, combined with our supportive therapeutic approach, makes Rite of Passage the industry leader in providing safe alternatives for at-risk youth.
Since 1984, over 25,000 youth have entered and completed our programs nationwide, so come join our team and become a part of something great!
Essential Functions:
The Coach Counselor / Dispatch clerk is responsible for all duties listed in the Direct Care Staff Essential Functions.

• Establishes the Control Desk as a professional, responsive and effective administrative unit to the site, external agencies and clients and parents. Monitors the functions of the Control Desk at all times, all individuals entering the site and the safe and efficient movement of staff, students and visitors throughout the facility.
• Handles general daily office activities including but not limited to correspondence, typing, reporting, filing, copies, faxes, incoming and outgoing mail, tours, etc. Answers all incoming calls, radio/intercom

transmissions and entry requirements.

• Demonstrates knowledge of all Emergency Evacuation plans and policies as well as provides directions to emergency personnel in the event of an emergency.
• Establishes and maintains organizational procedures to ensure effective operations and administrative support.
• Demonstrates knowledge and understanding of program procedures and effectively collaborates with other departments.
• Depending on site, inputs student information into the database in accordance with the position security level and operating procedures.
• Assists in gathering information and data for bi-annual performance audits.
• Completes required reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations.
• Complies with and implements the Rite of Passage Policies and Procedures as detailed in the appropriate manuals/handbooks.
• Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and ROP policies and procedures.
• Assists with the correction of deficiencies and quality improvement efforts.
• Attends and participates in all required meetings.
• Commits to attending all training and staff development classes in order to ensure sufficient hours of training on an annual basis.
• Other duties as assigned, verbally or in written form to meet the needs of the program.

Minimum Requirements:

• High School Diploma or equivalent and previous experience working with youth.
• Ability to pass a criminal background clearance check, drug screen, physical and TB test.
• Must have excellent organization and time management skills.
• Ability to provide exemplary customer service to all employees and outside constituents.
• Ability to function independently and as a member of a team in a multi-task environment.
• Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.

*AP
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)