Control Center Operator (Emergency Communications)

Job description:

Command Center Operator (CCO)

The Incident Command Center of this major Federal Government Agency, located in Baltimore, MD, is responsible for all Communications, Continuity of Operations, and Emergency Response operations for the Complex and Nationally. Our exceptional team of Operators and Supervisors supports this Agency in safeguarding its assets by utilizing various security and communication platforms to monitor, report and mitigate issues that could potentially impact operations.

Our team is looking for dedicated, well-trained individuals that want to be part of a high-performing team! This is an excellent opportunity for experienced candidates that are looking for advancement into a Supervisor (CCS) role. The position receives a very competitive wage and benefits package that includes excellent base hourly compensation plus overtime, medical, dental, vision, 401K, life insurance and paid vacation, personal, and sick time.

Gonzales Consulting Services, Inc. (GCS) is a progressive government contractor that specializes in Emergency Communications and Control Center management for various Federal Government Agencies and private commercial organizations. Our clients rely on our exceptional offering: customer service, integrity, professionalism and expertise. We are an EEO employer.

Essential Duties and Responsibilities:

Full training will be provided. All CCO’s must fulfill the following requirements:

• Monitor and complete all of the duties of each assigned post within the ICC, i.e. systems operator, communications operator, etc.
• Become proficient in the operations of all radio, telephone, keyboard, computer terminal and related communications equipment.
• Provide notification of alarms, events and emergency situations to the appropriate Security Officers and other personnel using a pre-defined notification matrix and call- down list.
• Monitor and operate various security platforms to detect security risks, threats or prohibited items (i.e. fire alarm systems, surveillance systems, communication systems, etc.).
• Monitor active alarms and initiate the required notification response.
• Adhere to all policies and procedures in the Control Center Operations Manual.
• Observe situations analytically and objectively, and record them clearly and completely in electronic logs and records.
• Write and submit reports in a timely and efficient manner.
• Be thoroughly familiar with all maps, floor plans, diagrams or other information within the facility and property boundaries, and maintain full knowledge of the whereabouts of frequently sought-after offices such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas.
• React quickly and calmly in emergencies.
• Perform other duties as assigned.

Work Location: On-Site

Remote Work: No

Job Type: Full-time and Part-time

Qualifications:

· Must be a United States citizen.

· Must have either a high school diploma or General Equivalency Diploma (GED).

· Must have two (2+) years of experience working in a Control Center environment within the past five (5) years, or equivalent experience.

· Must have experience and technical knowledge in surveillance systems, intrusion detection systems, and digital and internet protocol (IP) video systems.

· Must be diligent, professional, mentally-alert and work well under pressure.

· Must have excellent verbal/written skills.

Candidates must successfully complete a pre-employment screening, criminal background and credit checks, drug test and a federal government background investigation.

Gonzales Consulting Services, Inc. is an equal opportunity employer. We encourage all persons regardless of race, color, creed and/or religion, gender, sexual orientation, age, national origin, disability, veteran status or marital status to apply.

_________________________________________________________________________________________________

**********VOLUNTARY SELF-IDENTIFICATION (Veteran, Disability, Gender, Race)**********
JKS Industries, LLC and Gonzales Consulting Services, Inc. is a federal contractor, and under the Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) we are required to equal employment opportunity to all qualified applicants for employment without regard to race, color, religion, national origin, sex, age, veteran status or disability (VEVRAA & E.O 11246). As an affirmative action employer under we invite all applicants to identify themselves as indicated below. COMPLETION OF THIS IS VOLUNTARY AND IN NO WAY AFFECTS THE DECISION REGARDING YOUR APPLICAION FOR EMPLOYMENT. THIS FORM IS CONFIDENTIAL AND WILL BE MAINTAINED SEPARATELY FROM YOUR APPLICATION FORM.

#1 - Race/Ethnicity Definitions (Please select the option that describes the race/ethnicity category with which you primarily identify, in the custom question answer box)
--- Hispanic or Latino: a person of Cuban, Mexican, Chicano, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.
---White (Not Hispanic or Latino):a person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
---Black or African American (Not Hispanic or Latino): a person having origins in any of the black racial groups of Africa.
---Asian (Not Hispanic or Latino):a person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
---Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino): a person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
---American Indian or Alaska Native (Not Hispanic or Latino): a person having origins in any of the original peoples of North and South America (including Central America), and who maintains tribal affiliation or community attachment.
---Two or More Races (Not Hispanic or Latino): a person who primarily identifies with two or more of the above race/ethnicity categories.
---I do not wish to disclose.

#2 – Gender (Please select the option that describes the gender category with which you primarily identify, in the custom question answer box)
---Male
---Female
---I choose not to self-identify

#3 – Veteran Status (Please select the option that describes the veteran category with which you primarily identify, in the custom question answer box)
---I am not a protected veteran.
OR
---I identify as one or more of the following classifications of protected veterans
*Active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
*Armed Forces service medal veteran means any veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 FR 1209, 3 CFR, 1996 Comp., p. 159).
*Disabled veteran means (1) a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs, or (2) a person who was discharged or released from active duty because of a service-connected disability.
*Recently separated veteran means a veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

#4 – Disability (Please select the option that describes the disability category with which you primarily identify, in the custom question answer box)
---Yes, I have a disability, or have had one in the past
---No, I do not have a disability and have not had one in the past
---I do not want to answer
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally); Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS; Blind or low vision; Cancer (past or present); Cardiovascular or heart disease; Celiac disease; Cerebral palsy; Deaf or serious difficulty hearing; Diabetes; Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders; Epilepsy or other seizure disorder; Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome; Intellectual or developmental disability; Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD; Missing limbs or partially missing limbs; Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports; Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS); Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities; Partial or complete paralysis (any cause); Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema; Short stature (dwarfism); Traumatic brain injury.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Race/Ethnicity (Voluntary Self-Identification) *** (Please select one of the following options that describes the race/ethnicity category with which you primarily identify. Definitions are described at the bottom of the job-posting under #1)***
• Hispanic or Latino
• White (Not Hispanic or Latino)
• Black or African American (Not Hispanic or Latino)
• Asian (Not Hispanic or Latino)
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
• American Indian or Alaska Native (Not Hispanic or Latino)
• Two or More Races (Not Hispanic or Latino)
• I do not wish to disclose.
• Gender (Voluntary Self-Identification) *** (Please select one of the following options that describes the gender category with which you primarily identify. Definitions are described at the bottom of the job-posting under #2)***
• Male
• Female
• I choose not to self-identify
• Veteran Status (Voluntary Self-Identification) *** (Please select one of the following options that describes the veteran category with which you primarily identify. Definitions are described at the bottom of the job-posting under #3)***
• I identify as one or more of the following classifications of protected veterans
• I am not a protected veteran.
• I choose not to self-identify
• Disabilities (Voluntary Self-Identification) *** (Please select one of the following options that describes the disability category with which you primarily identify. Definitions are described at the bottom of the job-posting under #4)***
• Yes, I have a disability, or have had one in the past
• No, I do not have a disability and have not had one in the past
• I do not want to answer

Education:

• High school or equivalent (Required)

Experience:

• Control Center Operator (emergency comm's): 2 years (Required)

License/Certification:

• Do you have actual Command Center Experience? (Required)

Work Location: In person