Contracts Coordinator

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. 
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our nearly 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 12,500 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. 

Objectives:

The role is responsible for creating, quoting, billing, and proactively promoting the sale of Service Contracts for Cataract and Refractive Surgical.  In addition to managing the Equipment Install Base, and Call Center overflow.

Responsibilities:

• Direct responsibility for contract revenue generation process. 
• Proactively promotes Contract renewals to maintain Service revenue and Warranty conversions to produce additional Service agreement revenue. 
• Directly works with Customers and/or Sales Representatives to resolve and approve contracts and customer issues before expiration of contract or warranty. 
• Perform Contract quotes, prepare legal contract documents, enter contracts into system, perform billings.
• Analyze and provide problem resolution to support customers and internal personnel at all levels of the organization related to Contract discrepancies. 
• Assist Credit Analysts at corporate office with aged invoices unpaid.
• Coordinate and work closely with Commercial Contracts & Sales Departments to ensure all Sales Agreement documents & financial allocations have been received for entry in the Service database.  
• Create and update financial reporting spreadsheets related to contract information, billing, and monthly financial reconciliation.
• Maintain and manage the Service Contracts database and ensure accuracy of data. 
• Maintain and update Equipment Installation database. 
• Obtain and enter hardware/software revisions of equipment through Axeda software. 
• Perform import/export of customer and equipment installation data for ASRG database. 
• Perform overflow of incoming Call Center phone calls. 
• Process request creating Cases & S/O's as needed, ordering parts, dispatch, quotes, and routing calls to appropriate department/person in a professional & courteous manner. 
• Provide backup as needed for Call Center Rep duties.  

Qualifications:

• Associate or Bachelor's Degree in Business Administration
• Associate or Bachelor's Degree in Business Administration
• Excellent skills in oral and written communication
• Telephone sales/marketing
• Contract administration
• Organized and detail oriented
• Ability to prioritize and multitask in a fast pace environment
• Ability to work and make sound decisions independently
• Self-starter
• Proficient use of Microsoft Office Suite and Outlook
• 3 - 5 years' experience in database management, Customer Service, and Service Contract development
• Prior experience in a Service organization (Medical) preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
To learn more please read Bausch+Lomb's Job Offer Fraud Statement.

Our Benefit Programs: https://www.bausch.com/careers/benefits/

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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