Contractor Conversion - Aircraft Cabin Attendant (Hybrid)

Candidates for this position shall possess the capability to act autonomously while on the road and the ability to interact in a personable, yet highly professional, manner with Senior Company executives and adhere to applicable Citigroup Aviation policies and procedures.

Cabin Attendant Duties & Responsibilities:

• Ensure compliance with all Citigroup Aviation standards and policies.
• Assume any duties delegated or assigned by the Pilot-in-Command, the Manager of Cabin Services and/or the Director of Aviation.
• Ensure passenger safety on board the aircraft while simultaneously providing premium food, beverage, and amenities service in a professional and courteous manner.
• Requires initiative, attention to detail, excellent communication skills, and the ability to multi-task and adapt to changing circumstances in a dynamic environment.

Safety and Security:

• Maintain a thorough knowledge of safety equipment and procedures and be capable of handling abnormal and emergency situations professionally and efficiently.
• Deliver appropriate passenger safety briefings in accordance with Citigroup Aviation policy and applicable government regulations.
• Manage cabin services to ensure that the highest levels of safety, security and comfort are provided to passengers and crew.
• Immediately notify the Pilot-in-Command of any abnormal or emergency situation in the cabin or of any inoperative equipment.
• If required, provide appropriate emergency assistance to passengers and crew.
• Notify the Pilot-in-Command and company maintenance of any system or equipment discrepancies.
• Participate in the Citigroup Aviation Safety Management System.

Culinary and Food Service Expertise:

• Thoroughly and thoughtfully plan for and design menus that are creative, diverse, and tailored to passenger preferences.
• Plan and manage catering requirements, ensuring adequate quantities and quality of food and beverages are available for each flight.
• Prepare and present gourmet meals and refreshments that meet the highest culinary standards, taking into consideration individual dietary restrictions and preferences.
• Sourcing, researching, and developing local sources for food provisioning at our most frequent destinations.
• Leverage expertise in food plating and presentation, ensuring meals are visually appealing and appetizing.
• Stay up to date with industry trends, culinary innovations, and aviation regulations through continuous learning and training opportunities.

Customer Service:

• Assist passengers with seating, personal effects, and luggage stowage.
• Provide outstanding customer service by anticipating and responding to the needs of passengers in a professional and courteous manner.
• Offer personalized attention and ensure a comfortable and enjoyable experience for passengers throughout the flight.
• Leverage excellent communication skills to effectively interact with passengers, crew member colleagues, and ground personnel.
• Align all aspects of passenger service with Aviation and Company standards and comply with expense management policies.

Organization and Attention to Detail:

• Maintain the Aircraft Cabin, galley, baggage compartment, and lavatories in a clean, orderly, safe, and secure fashion, according to Citigroup Aviation standards and policies.
• Maintain thorough knowledge of all onboard connectivity technology, including cabin entertainment systems, satellite communications, printing, onboard device updates, passenger device management, networking basics, Ka-band operation, and connectivity troubleshooting.
• Effectively communicate passenger food, beverage, and service preferences with the Manager of Cabin Services and colleagues.
• Provision and stock aircraft according to specific flight needs and in accordance with Citigroup Aviation standards and policies.
• Maintain an inventory of necessary supplies, including food, beverages, and cabin equipment, in compliance with Citigroup Aviation standards and policies

Requirements:

• Proven experience in extensive international flying as a Cabin Attendant on large cabin, long-range aircraft for an FAR Part 91 or Part 135 operation. Experience in, and familiarity with, Bombardier and Gulfstream large cabin aircraft preferred.
• Possess and maintain a record of completion from a certified, recognized training organization documenting training in aircraft emergency procedures, normal cabin and galley operations, food safety and preparation.
• Proficiency and experience in the procurement, storage, preparation and presentation of food and beverage service, while maintaining high levels of food safety.
• Demonstrated culinary training or relevant culinary experience required.
• Demonstrate a passion for creating exceptional dining experience.
• Demonstrate strong knowledge of food safety and sanitation practices.
• Demonstrate excellent organizational and time-management skills to handle multiple tasks and prioritize effectively.
• Demonstrate the ability to adapt to changing schedules and work flexible hours, including weekends and holidays.
• Evidence exceptional interpersonal and communication skills to interact with passengers and colleagues.
• Evidence a high level of professionalism, integrity, and discretion.
• Possess a current and valid United States Passport.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.