Contract Support Specialist

WHAT IS THE TAXPAYER EXPERIENCE OFFICEDIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:

TAXPAYER EXPERIENCE OFFICE - OPERATIONS LIAISON OFFICE

The following are the duties of this position at the full working level.

• Serves as a Senior COR and provides consultative advice on all aspects of Contract Oversight activity within the assigned program area.
• Performs operational reviews, prepares evaluations, and provides guidelines pertaining to the effectiveness of contract administration and program operations which involve and impact multiple IRS locations and/or organizations.
• When applicable, leads or coordinates lower graded employees in the reviews and evaluations of these complex programs. Acts as a senior analyst providing guidance and assistance to lower graded analysts.
• Evaluates and devises solutions to COR issues impacting employees and managers in all affected areas of the assigned program. Serves as an analyst responsible for accomplishing various analytical studies and/or projects involving complex programs, systems, and issues, with impact on multiple IRS locations and/or organizations.
• Conducts briefings and prepares comprehensive reports to keep managers and executives advised of assignments, contracts, and progress, and to communicate findings and recommendations. Coordinates across operational Business Units in support of Contract Administration, to include HCO, IT, FMSS, etc.

QUALIFICATIONS

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE GS-13: To be minimally qualified for this position you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.Specialized experience for this position includes:Contracting Officer’s Representative (COR) Level II certified experience completing contract acquisition packages. Experience working with vendors under contract. Experience writing the technical documents for the contract, such as the Statement of Work (SOW), Performance Work Statement (PWS) or Statement of Objectives (SOO). Experience preparing the cost estimates. Experience performing market research activities and other required planning documents. Experience performing quality assurance. Experience performing Receipt and Acceptance for invoices on the contract. Experience with a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative; management and organizational principles to apply to programs, projects and studies concerning the efficiency and effectiveness of operations and means to improve them. Experience with project management to evaluate complex projects and studies and the ability to identify problem areas, trends, deficiencies, and other similar factors affecting operations. Experience with budgeting methods and techniques to prepare analyses and estimates; oral communication techniques to present findings, deliver briefings, and negotiate solutions to disputed recommendations.
For more information on qualifications please refer to OPM’s Qualifications Standards.

EDUCATION

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

The following are the duties of this position at the full working level.

• Serves as a Senior COR and provides consultative advice on all aspects of Contract Oversight activity within the assigned program area.
• Performs operational reviews, prepares evaluations, and provides guidelines pertaining to the effectiveness of contract administration and program operations which involve and impact multiple IRS locations and/or organizations.
• When applicable, leads or coordinates lower graded employees in the reviews and evaluations of these complex programs. Acts as a senior analyst providing guidance and assistance to lower graded analysts.
• Evaluates and devises solutions to COR issues impacting employees and managers in all affected areas of the assigned program. Serves as an analyst responsible for accomplishing various analytical studies and/or projects involving complex programs, systems, and issues, with impact on multiple IRS locations and/or organizations.
• Conducts briefings and prepares comprehensive reports to keep managers and executives advised of assignments, contracts, and progress, and to communicate findings and recommendations. Coordinates across operational Business Units in support of Contract Administration, to include HCO, IT, FMSS, etc