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Form of workContract ServiceNow Engineer II (remote)
This is a temporary position on staff (W2) for approximately 1 year, with possibility of converting to full-time.
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
JOB SUMMARY:
MultiPlan is looking for a Contract ServiceNow Engineer with extensive experience in the ITSM module. Responsibilities include design, development and maintenance of the MultiPlan ServiceNow ITSM instance, including but not limited to: core setup, service catalog, workflow administration, reporting, data imports and third-party software integration.
The IT Service Management department strives to deliver top-notch customer service centered around the ServiceNow ITSM Self Service Portal. Core modules in use include Service Catalog, Incident, Problem, Knowledge, Change, Release and Configuration Management.
This would be a great role for a talented ServiceNow Engineer to own and build a strong ServiceNow Engineering discipline while assessing opportunities to best utilize and optimize the platform. We are looking for an ambitious candidate, with at least 5-7 years of experience in configuration, custom scripting and development of ServiceNow platform modules. The incumbent shall develop custom ServiceNow solutions, troubleshoot platform issues, perform root cause analysis, recommend and implement corrective action.
JOB ROLES AND RESPONSIBILITIES:
- Provide technical leadership in specification, implementation and maintenance of ServiceNow
- Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components.
- Administer ServiceNow and serve as level 2 support
- Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices
- Offer expert guidance and solutions to technical issues on the ITSM platform
- Develop, test and implement technical solutions
- Decipher requirements, generate optimal design and build solutions to meet business needs
- Promote, recommend and implement automated processes to improve ITSM efficiency.
- Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained
JOB SCOPE:
This contract position works independently under general supervision to complete the assigned job responsibilities. Work performed is often varied and complex requiring a reliance on a knowledge base built through experience. The incumbent follows established procedures and uses knowledge of the Company's general business principles, industry dynamics, market trends, and specific operation details when performing the duties of the position as assigned.
Job Requirements:
JOB REQUIREMENTS
- HS Diploma and 4 years related experience; Bachelor's Degree in Computer Science strongly preferred.
- Minimum 3 years' experience in ServiceNow configuration & administration with strong understanding of ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
- ITIL foundations certification
- CAS/CIS or CAD ServiceNow certification and/or training are a plus
- Expert level ServiceNow development skills
- Strong technical knowledge and hands-on experience in ServiceNow Business rules, Script includes, UI actions, Scheduled jobs, client scripts, UI Policies, UI Pages, UI macros, ACL, workflows, Inbound/outbound emails, data source integrations, transform maps, REST/SOAP Integration etc.
- Advanced experience with ServiceNow ITSM platform modules and features
- System integration experience using web services and other web based technologies such as REST/SOAP.
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog and ITSM integrations.
- Knowledge of Java Script, HTML/CSS, AJAX and ServiceNow API.
- Excellent verbal and written communication skills.
- Well-rounded IT experience in both development and operations.
- Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM) is preferred.
- Experience with third party plug-ins that offer cost effective business solutions
- Must have good communication skills both oral and written, with the ability to negotiate in a non-confrontational manner, deliver clear well-structured and concise arguments to support your opinion, using facts, pro's/con's and business justifications.
- Have a strong desire and clear understanding for high customer satisfaction
- Must have the ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
- Good analytical, process management, organizational, presentation, interpersonal, leadership, project management, problem-solving and technical skills
- Ability to work independently
- Ability to train others in ServiceNow processes and tools
- Ability to use software, hardware, and peripherals related to job responsibilities including MS Office
- This position requires occasional work outside of normal business hours
EEO STATEMENT
MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please
