Position Summary/Purpose
Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services. Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs, and downtime following
property damage.
Primary Duties and Responsibilities
- Meet or exceed established targets for responding to and completing estimates or losses
- Maintain strategic relationships with vendors and subcontractors
- Meet or exceed profitability targets on managed projects
- Plan and execute projects to completion
- Obtain written contracts and payment terms for projects
- Maintain efficient and accurate flow of production paperwork from the job site to administration
- Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
- Track equipment used on company jobs
- Maintain market leadership through implementation of state of the art technology as it pertains to delivery of our services
- Coordinate estimates from subcontractors
- Write initial job estimates
- Order materials required for projects and coordinate deliver to job site
- Maintain effective communication with customers and all involved parties - including third-party owners, building engineers, property managers, and tenants
- Perform property inspections and complete reports
- Train and assist technician team in performing all content services the company offers
Compensation and Benefits
- The pay range for this position is $20.00 - $25.00 per hour
- Quarterly production bonus
- Medical, dental, vision insurance
- Aflac Supplemental Insurance
- 15 PTO days per year and 9 paid holidays
- 2% IRA contributions