Address
Form of work We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Content Moderator is responsible for reviewing and moderating user-generated content to ensure that it meets the organization's standards and guidelines. The position will use a variety of tools and processes to identify and remove content that is inappropriate, harmful, or violates the platform's terms of use.
What does a day in the life of a Content Moderator look like?
- Review and moderate user-generated content, including text, images, and other web-based content according to the organization's policies and guidelines
- Use content moderation tools and processes to identify and remove inappropriate, harmful, or violating content
- Escalate complex or sensitive issues to more senior Content Moderators or leadership
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Content Moderator?
- Must have high school diploma or equivalent
- 1 - 2 years of content moderation experience, preferably in a call center environment but open for freelancers
- Familiarity with social media platforms and online communities
- Good communication skills, both verbal and written
- Proficient in using computers and various software applications
- Can start ASAP
Having these qualifications are helpful, but not required
- Experience in social media content moderation (IG, Tiktok, X, FB)
Ninja Perks and Benefits
*Full time employees
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Beautiful office space
Free lunch provided daily
Employee Referral Program
Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Apply for this job
