Company

All In Credit UnionSee more

addressAddressDaleville, AL
type Form of workFull-time
salary Salary$17.45 - $26.20 an hour
CategoryInformation Technology

Job description

ROLE:

To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situations involving digital services.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Assists members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
  • Provide timely response to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
  • Assure that appropriate records are maintained and required reports are prepared.
  • Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
  • Maintain accurate member account information on E-services. Insure that member information is consistently up to date with minimal errors.
  • Perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.


Experience:
One year to three years of similar or related experience.


All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.

Refer code: 8161167. All In Credit Union - The previous day - 2024-02-08 04:16

All In Credit Union

Daleville, AL
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