Contact Center Officer

Position: Contact Center Officer

Hiring Range: $16.33 to $17.15 per hour

Benefits: Yes

FLSA Status: Non-Exempt

Employment Status: Full Time

Location: Grand or Plaza branch

ABOUT UNIWYO CREDIT UNION:

For over 71 years UniWyo Credit Union has been diligently serving Wyoming communities. What was started by nine University of Wyoming employees has grown into a premier financial institution serving over 60,000 members at 8 branches across the state. This credit union was built to provide an enormous amount of value to the members through low loan rates, high dividend rates, and low-cost services.

As committed as we are to serving the members of UniWyo we are just as committed to creating one of the best work environments. In fact, we believe that these two things go hand in hand. UniWyo features an extremely open work environment, full of opportunity and challenge. UniWyo also offers a full benefit package which will allow you to maximize your life!

EXAMPLES OF DUTIES:

Receives, responds, and assists with incoming and outgoing calls. Promotes and sells products and services by phone. Continuously checks voice mail and replies to messages accordingly. Establishes, maintains, and closes a variety of financial savings and transactional accounts within established boundaries. Coordinates and assists with the administrative support duties for consumer loans. Issues ATM and debit cards. Enthusiastically promotes UniWyo products and services. Ensures Credit Union policies and procedures are adhered to.

Responds to member’s requests, concerns, problems, and complaints regarding their accounts. Communicates and conveys information to members. Identifies member’s needs and directs them to appropriate departments. Evaluates and promotes products that may be beneficial to members. Responds to members questions in a timely fashion accurately and concisely.

Performs a combination of correspondence related functions. Compile’s information and routes to appropriate departments. Prepares, updates, and maintains files. Enters data into electronic and/or manual recording systems. As required, assists the Vice President of Operations. Responds to inquires made in writing, by phone and/or in person.Assists with the training of new Contact Center Officers and service representatives. Recommends changes to existing policies and procedures.

Responsible for compliance with the Bank Secrecy and Anti Money Laundering Acts including monitoring for such illegal activity as it applies to this position. Performs other duties as assigned or required.

KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS:

• Knowledge of applicable credit union rules, ordinances, codes, regulations, administrative orders, case law and other governing rules and regulations.
• Knowledge of the Credit Union’s policies and procedures.
• Knowledge of the principles of customer service.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in working within deadlines to complete projects and assignments.
• Skill in assessing, analyzing, identifying, and recommending solutions to problems.
• Skill in establishing and maintaining effective working relations with co-workers, other UniWyo employees, representatives from other credit unions, general public and/or others having business with UniWyo.
• Skill in operating a personal computer utilizing a variety of software and operating systems/applications.

MINIMUM QUALIFICATIONS:

A high school diploma or GED AND one (1) year of relevant accounting, banking, sales or closely related experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

ADDITIONAL REQUIREMENTS:

• Must be proficient in word processing and current spreadsheet software.
• May be required to move and/or transport heavy, bulky supplies, materials and/or other items weighing up to 40 pounds.
• May be exposed to potential physical harm and infectious diseases.
• May be required to work outside the traditional work schedule.

HOW TO APPLY:

An application is required through UniWyo Credit Union Human Resources, or https://www.uniwyo.com/Connect/About/Careers. Interested applicants in need of reasonable accommodations may call Human Resources at 307-721-5634. Application deadline: 03/26/2024. EOE/ADA employer.