Contact Center Associate

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City.

The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically provide customer assistance via telephone, chat, email and social media support for Mac’s prospective and current residents. This customer service based role requires high attention to detail and a desire to help customers who need additional information and have questions.


DUTIES AND RESPONSIBILITIES:

• Enthusiastically communicate with prospective and current residents, anticipate their needs, provide professional and courteous service, and respond promptly and professionally.  
• Creates memorable customer service experiences with a warm, welcoming personality.
• Develops a thorough knowledge of customer service protocol, features, and attracts customers by answering product and service questions accurately, professionally, timely, and thoroughly.
• Assists in the sales process by setting appointments for Leasing Consultants and prospective tenants.
• Completes residential lease applications and new resident files including Credit/Criminal history checks and Employer/Landlord verifications
• Performs other related duties and assignments as required

 
QUALIFICATIONS:

• Customer Service Minded People Person.  The best part of serving others is creating experiences for them that go beyond the expected. Strong troubleshooting and relationship-building skills. Positive attitude, strong work ethic and self-motivation.
• Great communicator.  Providing an amazing apartment rental experience requires the ability to communicate professionally and thoroughly (written, verbal, and listening) with prospective clients.
• Experience.  At least 2 years of previous experience passionately building relationships with clients and providing an outstanding customer service experience to others.
• High School Diploma or equivalent is required for this role.
• Requires basic computer skills, including computer and telephone systems. Experience with Salesforce a plus.

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactoryproof of an applicant's identity and legal authority to work in the United States are also required.