Contact Center Assistant Manager

Do you have passion for helping others? Do you like to have FUN at work? Do you love Beer - or maybe just like beer a little bit? If you answered YES to these 3 questions, then you should apply for our Contact Center Assistant Manager position at O Bee Credit Union.

O Bee Credit Union is looking for a Contact Center Assistant Manager to work Monday-Friday at our Administrative building in Lacey, WA. This position will provide support to the Contact Center Manager in daily operations to provide excellent member service and supporting the department by evaluating, developing, and updating operational policies and procedures. This position is responsible for continuous improvement to ensure intentional and ongoing service improvements and process efficiency. This position will be responsible for leading, coaching, and developing team members to enable them to achieve personal and departmental goals.

Our branches are deeply rooted in the communities that we serve. The branch teams volunteer at community events including parades, beer festivals, and music events. All staff are encouraged to volunteer for other worthy causes like the local food banks and homeless shelters and are provided 20 hours paid time per year to make this happen.

We have other great benefits, too, including employer paid medical, dental, vision, 401(k) match and tuition reimbursement. Just what you would expect from a real job with a real company. Want to join us?

Required Qualifications:

• High school diploma or GED required.
• Two-year college degree preferred.
• Minimum two years of financial institution experience in a Contact Center setting.
• Minimum two years of proven leadership experience, management, lead or supervisory duties, or mentoring and training experience preferred.

Knowledge, Skills and Abilities

• Strong member service skills.
• Strong adaptive training skills.
• Strong interpersonal skills and the ability to interact effectively with all levels of management.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and strong computer software skills.
• Ability to analyze workflows, processes and procedures and technical writing.
• Ability to multi-task and meet deadlines.

Physical Demands

• Hand and finger dexterity to operate, telephone, keyboard, mouse, copier, etc.
• Ability to sit for several hours at a time.
• Ability to travel to different branches in different counties.

Recruitment will remain opened until filled. Application submitted without resume will not be accepted. Range for position is $26.72 to $40.08 per hour.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.