As a Contact Center Agent, you will play a crucial role in providing excellent customer service and support for our company. You will be responsible for handling a high volume of incoming calls, emails, and chat messages from customers, and ensuring their inquiries and concerns are resolved in a timely and professional manner.
Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a prompt and courteous manner.
- Providing accurate and detailed product information to customers.
- Assisting customers with order placement and tracking.
- Investigating and resolving customer complaints and issues.
- Escalating complex inquiries to the appropriate department or supervisor.
- Maintaining customer records by updating account information.
- Identifying and implementing process improvements to enhance customer satisfaction.
Requirements:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Proven customer service experience.
- Strong problem-solving skills.
- Ability to multitask and prioritize effectively.
- Proficient computer skills, including Microsoft Office.
- Ability to work in a fast-paced, team-oriented environment.