Address
Form of workThe Consumer Relations Specialist completes tasks under the direction of their direct supervisor and the State Program Director. The Consumer Relations Specialist monitors each program recipient’s ability to manage his or her program. Through daily interaction with consumers and personal assistants, the Consumer Relations Specialist builds relationships to support a positive consumer and personal assistant experience, as well as foster additional business and consumer referral opportunities.
EssentialDutiesandResponsibilities:
- Maintainstheconfidentialityofprogramparticipants
- Conductsmonitoring,supervision,and/orinterventionsoftheConsumerasdirected
- Completestheconsumeradmission/intakesasdirectedbythemanagementteam
- Documentsrelevantinformationintheconsumerrecord
- Maintainstheconsumerrecord
- Assists theFieldSupportTeamwithcontactingCDPAPPersonalAssistantsregarding annualworker requirements
- Assiststheofficeoperationsteamwithtimereportingissuesand concerns
- Performsall proceduresinanaccurateandtimelymannerasdirectedbythemanagement team
- Notifies theCDPAPBusinessDevelopmentManageror Office Operations Leaderofany concernsrelatingtoeach consumer.(Allegations,ofFraud,Misuseofservices,andother relevantissues)
- Adherestothestandards,regulations,andproceduresofthecompany,Medicaid,theNew York State Department of Healthandthe Federal government
- Providespolicyreeducationtoconsumersandpersonal assistants,asnecessary
- Represents thecompanywithapositiveimageatalltimes
- Demonstrates flexibilityandadaptabilityinmeetingtheneedsofparticipants
- Attendsallrequiredtrainingsandin-serviceprograms
- Providesthehighestlevelofcustomerservicetoprogramparticipants,vendors,and individual entities
- Consistentlymodelsthecompany’sphilosophyofcustomerservice andcompliance
- Meets establishedcompanykeyperformanceindicators andimprovegrossprofit
- Performsotherdutiesasassigned
Minimum Requirements:
- Mustbeatleast18yearsofage
- Computerproficiencyrequired
- Abilitytoacceptdirectionandsupervision
- Reliabletransportation required
- Excellent written and verbal communication skills
- Proficiency in the English language or other languages may be required
$18.00 - $20.00 per hour plus $2000 annual bonus potential
Benefits
At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
- Competitive pay & weekly paychecks
- Health, dental, vision, and life insurance
- 401(k) savings plan
- Awards and recognition programs
About Maxim Healthcare Services
Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
