Consumer Product Strategic Analyst Iv - Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

Bank of America is committed to ensuring fair and consistent treatment for Consumer and Small Business remediation efforts. To drive enterprise wide consistency & accuracy, the Remediation team provides ‘in house’ remediation for impacts to Bank of America (the Bank)’s customers. Remediation consists of dedicated resources with expertise to manage the end-to-end execution of ongoing and one-time remediation efforts.

The Remediation Team performs customer remediation for the following products:

• U.S. Consumer Card
• U.S. Small Business Card
• Consumer Finance (Gold Option/Gold Reserve)
• U.S. Consumer Checking
• U.S. Consumer Savings
• U.S. Small Business Checking
• U.S. Small Business Savings

The Remediation Analyst IV is responsible for performing analysis including development, testing and implementation of SQL / SAS code at a complex level to identify transactions meeting the Remediation effort (defect / audit issue / MRA) for products supported by the Remediation team. Utilizes a variety of systems including, but not limited to Excel, Access, Visual Basic, SAS, and SQL at an advanced level with multiple product experience. Analyst will develop complex program models to extract data and uses multiple databases to acquire results, then compile and communicate both process and results to management within and outside of department. Is responsible for updating training, procedures and code review of other analysts. Will support leadership in overseeing access, database environment usage, transmissions of files. Plays a large role in overall improvement in analytical processes by implementing automation and quality control. Utilizes established databases including, but not limited to Teradata, W, Hadoop, and Python. Duties primarily include the regular use of discretion and independent judgment.

Job Description:

This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for Consumer Products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams.

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights

Required Skills: (Must have these skills to be minimally qualified)

• 5+ years of SQL/SAS Coding experience
• 10+ years of strategic analysis and debugging expertise
• Prior knowledge and experience with Consumer (card/deposit) and Small Business (card/deposit) products including types of fees, payment applications, interest calculation, rewards, statements.
• Ability to navigate in customer system of record (TSYS, Impact/BOSS, Rewards SuperStation) to confirm and research transactions.
• Working knowledge of SAS Enterprise Guide application, SQL Server, Sasgrid, and JAMS Client. Additional systems include Java, CSS, PowerShell, Visual Studios 2017, Horizon and Python. Knowledge of databases including Teradata, W, Hadoop database structures including table organization, ability to identify key fields and data.
• Strong analytic skills including ability to analyze data to drive differentiated performance. Manage, structure, and consolidate large amounts of data (building in validation to ensure accuracy).
• Drive the business to keep up with the latest technological strategies by taking initiative to make process improvement and implement automation where necessary. Intellectually curious and willing to dive into complete issues\problems and solve.
• Ability to manage multiple projects in a complex and rapidly changing environment while maintaining high time management balance.
• Communication skills - Ability to present the data and communicate effectively (verbal and written) when presenting to executive level leadership. Includes the talent to translate complex quantitative concepts into common-sense terms and thinking.
• Partnering Skills -Ability to work independently as well as part of a team. Intellectually curious and willing to dive into complete issues\problems and solve.
• Business Process/Acumen – Advanced understanding of the businesses they support and the front-to-back impact of their processes. Comprehension of multiple product lines with product knowledge.

Desired Job Skills:

• Regulations – Knowledge of regulations impacting customer remediation (i.e. Reg Z, Reg B, Reg CC, Reg E, UDAAP)
• Remediation Processes - Ability to review existing remediation code and develop complex program models to extract data and uses multiple databases to acquire results
• Familiarity with Remediation processes and tools (Fee Refund and Waiver Application).
• Proven history of applying creativity & logic to solve problems
• Experience with Python and usage of more advanced analytical, visualization and data extraction tools

Shift:

Hours Per Week: