Consumer Loan Sales Specialist

UHCU's well-known and successful Consumer lending team is seeking a driven, organized, and collaborative Consumer Loan Sales Specialist! As a Consumer Loan Sales Specialist, you will independently plan, organize, and drive the Credit Union's Consumer Loan volume and ancillary product sales. This position works with a team of sales professionals to establish and fulfill daily sales goals and related tasks. The development and production of new, repeat and referral business is required. This position has a focus on auto lending and is not responsible for generation of real estate loans. Above all, the position is about building long-term relationships with consumers by providing superior service levels. It is also highly goal oriented and incentivized with uncapped commission.
At UHCU, you can expect competitive pay including a comprehensive and generous benefits and PTO package. Our Consumer Lending team is located at our HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g., FOOD TRUCKS!!), outdoor dining area and café with a micro market.
If you are experienced in working for a dealership sales or finance department, this sales position may be the perfect fit. If you have Sales or F&I experience, submit your application today!
Responsibilities:
As a dedicated member to our Consumer Loan Sales team, you will partner closely with your peers to focus on maximizing UHCU's volume of Consumer Loan originations and closings. You will work collaboratively with a supportive team of Service and Production specialists to ensure a positive member experience and an efficient lending process. A successful candidate will have demonstrated success and motivation to fulfill daily, monthly, and quarterly sales goals while maintaining organization with multiple priorities at once.

• Promoting and maintaining positive internal and external relationships at all times.
• Maintaining a working knowledge and understanding of monthly goals, to include daily tracking and the action necessary to meet those goals.
• Maximizing loan origination volume by working all loan lists, queues and channels.
  • Working incoming leads
  • Making outbound solicitations
• Upselling and cross selling products and services, including, but not limited to, credit protection, GAP and VSC.
• Converting a high percentage of loan applications into closed loans.
• Increasing membership with new account openings.
• Maintaining communication with the applicant from time of initial contact through loan closing.
• Communicating with underwriting and other lending or branch personnel to ensure satisfaction of required documentation and requested stipulations to ensure efficient loan closing.
• Making contact with dealerships, other lenders, internal staff and/or members as needed to resolve pending issues in a timely manner.
• Gathering setup information to include but not limited to monthly payment, term, due date, mileage of vehicle, payoff information, and VIN.
• Making decisions regarding minor exceptions per procedures

Minimum Qualifications:

• 5+ years' experience in a sales driven environment required.
• 2+ years' experience in a dealership, lending department, or related financial industry environment required.
• 1-3 years of experience up-selling and cross selling related products and services such as credit protection, GAP, and VSC.
• High School Diploma or GED equivalent required. Associates degree in a related field preferred.
• Proficient computer skills including Microsoft Word, Excel, and Outlook.
• Demonstrated ability to handle strict deadlines and goal obtainment.
• Familiarity with TxDot, NADA, Symitar, Synapsys, Sync 1, DocuSign, SalesForce, and LOS software or similar credit and auto related programs.
• Desire and motivation to work off of commission-based pay structure.
• Must be available to work a full-time schedule Monday through Friday flexible between the hours of 8:00am - 7:00pm along with a Saturday rotation

About United Heritage Credit Union:
The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.5 billion in assets, more than 77,000 members, 10 branch locations, and approximately 260 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.
UHCU Offers:

• Competitive Benefits Package
• 401(k) options (Pre-Tax and/or Roth)
• Generous paid time off (PTO)
• Education Reimbursement Program
• Opportunity to Advance!

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!