Consumer Loan Operations Representative I (Hybrid Remote)

The Consumer Loan Operations Representative I assists with handling transactions including but not limited to; letters of guarantee, loan payoffs, vehicle title release, out of country requests,  and other consumer loan servicing related activities.

The hourly pay range for this position is $17.35-$26.03 depending on experience, skills, education and internal equity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists with Letter of Guarantee requests faxed insurance companies for a guarantee of title upon receipt of loan payoff proceeds.
• Assist in processing loan payoff proceeds from dealers, other financial institutions, insurance companies, and members.
• Assists with resolving errors and making corrections on accounts as necessary.
• Assists with loan transfer requests and processes them in accordance with Credit Union Policy. Assists with processing member transactions efficiently, accurately, and in a timely manner including but not limited to due date change requests, automatic payment updates, loan re-amortization, payment frequency, and loan payment method changes. 
• Assists with out-of -country requests and prepares authorization documents in adherence to Credit Union policy.
• Assists with a vehicle license plate or Vehicle Identification Number inquiry utilizing the Computerized Vehicle Registration System.
• Assists and researches void loan requests.
• Assists with vehicle title release processing to registered owners, insurance companies, or third parties utilizing the DealerTrack title management system.
• Assists with miscellaneous vehicle title inquires such releases status, name change, and state change requests.
• Answers department hotline within minimum requirement adheres to hotline schedule, phone auxiliary codes, and follows Logix Service Cycles.
• Responsible for maintaining optimal levels of individual performance and accomplishment, which support Logix in achieving its financial, sales, and service goals.
• Responsible for performing activities in support of internal and external sales, service, and business development activities as directed by management.
• Ensures teller work is in balance in adherence to Credit Union teller balancing standards.
• Assists with helping members, co-workers, and internal customers with questions, problems, and other work-related matters in a courteous and timely manner.
• Adheres to department standards and daily schedule of tasks and duties established in Consumer Loan Operations.
• Assists employees within the department and promotes teamwork among the group.
• May complete title follow-up for vehicle loans.
• May contact insurance companies as required.
• Accomplishes individual and departmental goals and objectives.
• Maintain the ability to present Logix's products and services.
• May perform other duties when assigned.
• Must consistently report to work on time, as scheduled.

QUALIFICATIONS (Education, Experience, Knowledge, Skills & Ability):

• At least one year financial services experience or equivalent knowledge.

• Consumer lending and DMV processing knowledge preferred

• Ability to obtain Consumer Loan certification within 6 months of entering position (includes successful completion of LFCU Consumer Loan Training).

• Working knowledge of Credit Union/Financial Institution compliance and regulations

• Working knowledge of the Microsoft suite of office products.

• Excellent time management skills and the ability to work in a fast-paced, deadline-driven environment.

• Must be flexible and adapt to constant system/software changes and possess excellent phone manners and techniques.

• Must be accurate, reliable, and able to work in a heavy production and teamwork environment while meeting production goals.

Must also demonstrate conduct consistent with our Corporate Values:

• Practice open Communication with all levels;
• Be Accountable by taking ownership of customer issues and responsibility for one's actions;
• Foster Teamwork by cooperating and collaborating with other employees;
• Seek ways to make the workplace Fun for oneself & others;
• Conduct oneself with Integrity by being honest, trustworthy and ethical in all work activities and interactions;
• Work with a Service Orientation by having a genuine concern for the needs of one's customers and by being friendly, professional and following through on commitments; and
• Demonstrate Humility in all interactions and remember to leave one's ego at the door when one arrives to work. 

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.