Consumer Lending Product Delivery Manager

Overview

Reports to: Senior Vice President, Senior Vice President, Consumer Lending Operations

 

Functions Supervised: Consumer Lending Systems Administrators, Business Processes, Project Implementation, and Portfolio Analysis.

 

Primary Functions: Responsible for Consumer Lending and Special Credits systems, business processes, and managing supporting staff.  Administer and recommend strategies that will improve efficiencies, enhance member experiences, and provide departmental analysis for ongoing performance and regulatory compliance. Deployment of new technology and systems.

 

Duties and Responsibilities: 

Responsible for management of staff and control of consumer loan systems administration activities.

Develop knowledge of current and emerging technologies and best practices that impact Consumer Lending and collection functions, including the preservation of data integrity.

Provide guidance, and mentorship to all system administrator team members to ensure that objectives are met. Responsible for development and performance of staff to ensure timely and correct completion of assignments, installations, testing, upgrades, etc.

Develop and maintain a comprehensive plan for the ongoing enhancement of all systems supporting Consumer Lending and collection activities.

Establish and maintain ongoing communications with business lines for timely updates, necessary system changes, and any recommended enhancements.

Ensure that data systems are updated and maintained to support new and existing consumer loan and collection products, both internal and external 3rd party programs and products.

Develop and maintain written systems user documentation, controls, operational procedures, technical knowledge base, performance reports and a training curriculum for departmental staff. Publish and maintain external facing FAQ for systems users and other business units.

Responsible for continual systems and procedure analysis. Using data, prepare recommendations for enhanced workflows, procedures, and systems.

Ensure that the operation, security access, data protection, and file integrity of all departmental data systems are properly maintained, and management reports are produced and distributed as scheduled.

Ensure compliance with all applicable laws, statues, regulations, ordinances, policies, and security procedures promulgated by established authorities, investors, and the Credit Union.

Ensure that the quality control requirements of Global Credit Union, investors, guarantors, and regulatory agencies are met.

Perform other duties as assigned.

Qualifications

Education:  Associate degree in Business, Computer Systems, or related fields. Supervision and related work experience may be substituted for education.

 

Creditable Experience in Lieu of Education: Minimum five years progressive experience in an IT-related role involving lending, collections, and servicing functions. 

 

Experience/Skills: Thorough understanding of lending, collections, and system servicing functions.  Basic understanding of PC applications and hardware platforms.  Working knowledge of report writer tools, database structures, and logic. Thorough knowledge of supported business systems from a technical perspective.  Strong interpersonal, organizational and communication skills required.

 

Tenure: Not Applicable.

Compensation

Consumer Lending Product Delivery Manager (Category 05)

 

Salary Pay Range: $99,419 - $173,070 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

 

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global's comprehensive Benefits Programs.

Equal Opportunity Employer

Employment Type: FULL_TIME