Job Description
Job titleConsumer Lending Processor
Reports to VP of Lending
Classification Non-Exempt
Job purpose
The Consumer Lending Processor assist members with their loan requests, providing clerical and administrative support needed to process and close member loans.
Duties and responsibilities
- Maintaining loans within guidelines with authorized direction from members or manager.
- Performing post close reviews of loans for accuracy and completeness within set guidelines.
- Prepares loan servicing documents as applicable (payoffs, discharges, lien releases)
- Works with member and assigned lender (POD) to add missing documents.
- Answer member phone calls and emails
- Identifies and takes action to improve the group's operating methods and procedures.
- Performs other job-related duties as assigned.
Performance Measurements
- Review loan documents and work to resolve errors according to established department standards.
- Provide informed, prompt, professional and accurate service and support to all members and associates by responding to email within 24 hours, answering telephone, and replying to messages within 24 hours.
- Develop, maintain, and demonstrate a working knowledge of credit union loan standards, policies, procedures, and applicable state and federal government rules and regulations.
- Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
Qualifications
- High School Diploma/GED is required
- 6 months to 2 years of similar or related experience.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
- Proven ability to proactively interact with members to identify and uncover needs while supporting a strong member/customer service culture.
- Proficient in Microsoft Office Applications
- Understands and complies with Credit Union's BSA/AML program as applicable to job.
Work Environment
This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
Physical requirements
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary
Direct reports
None
Job Type: Full-time
Pay: $17.77 - $21.40 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Loan processing: 1 year (Preferred)
- Bank or Credit Union: 1 year (Required)
Ability to Relocate:
- Grand Rapids, MI 49544: Relocate before starting work (Required)
Work Location: Hybrid remote in Grand Rapids, MI 49544