Consumer Help Desk Representative (Remote TX)

Job Details
Level
Entry
Job Location
Houston, Texas area - Houston, TX
Remote Type
Fully Remote
Position Type
Full-time
Education Level
High School Diploma/GED or equivolent
Salary Range
$15.50 - $17.00 Hourly
Travel Percentage
None
Job Category
Admin - Clerical
Description
In search of current or past Civic, Health Services or Records workers - we have a WFH opportunity for you to join an AMAZING team!
Professional, Pacific Northwest's leading accounts receivable management firm, has an immediate opening for a Consumer Help Desk Representative. We are here to roll up our sleeves and change the collection industry one call at a time. You have the opportunity to help people through tough times and we provide YOU with the necessary training to be successful. Are you ready to help others?
At Professional, we care a lot about how our team interacts with consumers. Every conversation should be as positive and productive as possible. We are looking for individuals to join our dynamic team that truly want to help others. We help consumers using cutting edge omni-channel communication technology to provide excellent customer service to consumers at every touch point via text, live chat, email and phone calls.
The position is full-time, 40 hours per week, working 10am - 7 pm CST.
Where you will work: This is a Work From Home opportunity for those in the Houston, Texas area only!
Work-from-Home Requirements:

• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• You must have a laptop to use during the initial training. Professional will provide all computer equipment after the initial training.
• Your desktop work surface must have room for 2 PC monitors.
• You will be required to sign and acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPI's.
• Minimum of 1 year office or collection experience.

Qualifications
A day in the life of a Professional Consumer Help Desk Representative:
We are looking for someone with strong communication skills as well as the ability to multi-task in a fast paced environment. Successful candidates should have computer experience and phone proficiency (inbound/outbound calls), attention to detail, and high level of accuracy with data entry. Responsibilities include:

• Taking inbound and outbound calls, negotiating and setting up payments.
• Gathering and sending pertinent information as needed to the appropriate parties.
• Assisting consumers resolve accounts appropriately and in a timely manner.
• Working with consumers, attorneys, and other third parties via phone, email, mail and well as online portal interface.

Professional Consumer Help Desk Representative qualifications:

• AA preferred;
• Must type a minimum of 35 words per minute;
• Proficient knowledge of Microsoft Office (Word, Excel,) and Chrome;
• Prior experience in a heavily regulated field or working with bankruptcy, identity theft, or fraud investigation, motor vehicle, and insurance claims, preferred.
• Prior experience working in Health Record Systems, such as Epic, Cerner and Medtech, preferred.
• Prior work-from-home experience.

Top Reasons to Join Our Team:

• A stable organization offering an exciting yet challenging employment opportunity.
• Growth potential, both personally and professionally.
• Great benefits (health, dental & vision Insurance) with the Employee only cost share is $182.14 per month and eligible the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment).
• Paid Volunteer and Community Outreach Program that allows you to 'help others' in the community.
• Compensation begins at $15.50-$17.00 per hour, depending on experience.

See what it's like to work at Professional Credit by visiting our website and checking out our video at: http://www.professionalcredit.com/index.php/careers
Apply today by emailing your resume to: careers@professionalcredit.com.
EOE/DFW