Consumer Direct Services Specialist

Basic Function

Completes home visit monitoring and participant field services for the CDS program; provides customer service to CDS participants and attendants.

Responsibilities

Home Visit Monitoring

• Complete annual and as needed home visits with assigned participants to monitor service delivery and to ensure participant needs are met; complete required documentation per policy and procedure, including annual paperwork.
  • Utilize telephony and timesheet reports to ensure the highest level of program compliance is maintained; address non-compliance per procedure and as directed.
  • Provide general information or refer to Information and Referral, as appropriate, to assist participants with short-term needs.
  • Make internal referrals for Paraquad Services to help participants achieve and plan for long-range personal goals.

Participant Field Services

• Conduct face to face intakes of new CDS Participants which includes but is not limited to: training new participants and completing all required paperwork.
• Provide set-up, instruction, and retraining to participants and attendants regarding telephony.
• Provide training and documents to participants who receive new care plans.
• Conduct spot-check or unannounced home visits as directed.
• Complete other duties as assigned.

Administrative Duties

• Track required participant documents including, but not limited to: monthly, quarterly, annual, care plan, training, and intake for assigned Administrative caseload.
• Prepare documents assigned from CDS quality assurance; review for accuracy, deliver to compliance.
• Make reports to appropriate hotlines concerning participant abuse, neglect, exploitation; make reports per policy and procedure regarding program fraud.
• Understand and adhere to State CDS and Paraquad CDS program policy and procedures.
• Attend and participate in all required trainings and meetings.

Customer Service

• Provide support, instruction, and re-training to participants and/or attendants regarding questions or issues pertaining to program requirements, including but not limited to: timesheets and telephony, payroll, hiring, directing and terminating attendants, use of services, etc.

Documentation

• Complete all paperwork as assigned and submit by deadline per procedure.
• Document participant case notes in a professional manner using Paraquad's database per procedure.
• Gather and provide other data for program evaluation and reporting purposes as directed.

Miscellaneous

• Protect participants' rights to privacy and confidentiality in all forms of communication.
• Attend and participate in all required trainings and meetings.
• Completes other duties as assigned.
• Demonstrate knowledge of agency policy and procedures.
• Assist to fulfill program outreach and education functions in relation to Paraquad's mission, vision, and values.
• Understanding of and commitment to the Independent Living Philosophy.

Skills Required

• Positive and courteous interaction with others
• Strong interpersonal communication and training skills
• Acute observation
• Accurate and thorough documentation
• Meets deadlines
• Organized
• Computer literacy in Microsoft Office programs and database environment
• Extensive regional travel using own vehicle

Education and Training

• Bachelor's Degree in Social Work, Human Services or related field preferred.

-OR-

• Relevant experience which includes the Independent Living field or Home and Community Based Services.

Paraquad is an equal opportunity employer. All qualified applicants will receive consideration without regard to an individual's sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. We are dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences, and perspectives. Our employees proudly reflect the diversity and ideas of the communities we serve.

Accommodation: If you are unable to use our online application process due to a disability, please contact Barb Cant at 314-289-4200 or bcant@paraquad.org with the nature of your accommodation request.