Consumer Collection Manager

First Financial Bank

Job Description

Job Title

Consumer Collection Manager

Status

Officer

Reports To

Chief Credit Officer

Summary

Responsible for managing all the Consumer Loan collection functions for First Financial Bank.

This position manages Collectors, approves loan extensions and charge- off requests, reviews collection practices to ensure that accounts are being contacted in compliance with governmental and company regulations.

Job Entry Requirements

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

• Bachelor’s degree or minimum 5 years prior experience with supervision in lending or collections.
• Knowledge of commercial lending and leasing procedures
• Strong computer proficiency
• Good written and verbal skills
• Familiarity with lending procedures, laws, and regulations.
• Knowledge of general ledger and accounting procedures

Primary Activities

(Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Implementation, negotiation, and monitoring of asset programs.
• Oversee liquidation of personal assets
• Manage Floor Plan auditing and reporting
• Oversee litigations of consumer debt, bankruptcies, and filings
• Manage reconciliation of general ledger consumer related accounts
• Prepare reports and perform analysis for research to proactively identify potential loan delinquencies and revenue losses.
• Review and update current policies.
• Implement training and development programs.
• Completes all other duties as assigned.

Competency / Skill Level

(The behaviors, knowledge, and motivations important to success in the job.)

• Written and Oral Communication Skills
• Analytical Ability
• Initiative
• Customer Service Orientation
• Problem Assessment and Solving Skills
• Teamwork
• Practical Learning Skills
• Attention to Detail/Organization Skills

Key Behaviors

• Provides Proper Telephone Etiquette to Internal/External Customers
• Services Internal/External Customer Requests/Inquiries
• Reviews Required Documentation for Accuracy and Completeness
• Personal Development as Established with Manager

Bank Secrecy Act

• Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations.
• To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.
  

Critical Job Elements

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Generally good working environment with little exposure to noise, extreme temperatures, or other adverse factors.
• Limited physical effort required.
• Regular talking and hearing, frequent sitting.
• Reading and analyzing large volumes of reports, financial data, and other literature.
• Responding to emergency and incidents at all hours.
• Above average amount of pressure to work efficiently and accurately.
• Considerable effort and eye strain from continued checking on the accuracy of all work.
• Above average mental effort consisting of beyond normal levels of concentration, memory, complexity of decision making, time pressure, analytical thinking.
• Ability to travel for required meetings.