Consulting Technical Analyst

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Consulting Technical Analyst opening with HCA Houston Healthcare West today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Houston Healthcare West, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Consulting Technical Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Division Consulting Technical Analyst (DCTA) will be a resource to the technical personnel assigned to the division facilities and coordinates consistent support of technical services and implementation activity within the hospital. This individual also assists in organization of highly complex issues regarding technical services, assists in facility technical projects, assists in developing strategies for training and tools for Technical Services across the division, and participates in onboarding new technical staff. The DCTA champions standardization, utilization, optimization, and use of best practices in Technical Services. The DCTA participates in facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed. The DCTA will understand and support a broad range of facility-based IT&S equipment, define standards, and create supporting technical documentation. Advanced hands-on technical support is provided across a broad range of technical areas and this position will act as part of a mobile project team, as needed. Problems beyond the scope of ability or responsibility of the facility technical team are communicated in a timely manner to appropriate division-level support staff. The DCTA will act in concert with Division departments and Facility IT staff. The DCTA adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment.

GENERAL RESPONSIBILITIES

• Meets with facility-level IT teams, as needed, to align strategy, services, and coordinate implementation activities
• Builds and maintains relationships with business operations, IT&S leaders, and vendors
• Ensures that the design and use of technology adhere to established division and HCA policies, procedures, and standards
• Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
• Drives standardization and documentation relating to Facility Technical Analyst roles. Establishes role benchmarks.
• Mentors and trains Facility Technical Analysts. Acts as a knowledge resource to technical teams.
• Participates in facility-based IT project planning, and execution, as needed
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Logs and tracks incident SLAs; reviews incident and request tracking databases; comparative reporting; dashboard creation and monitoring
• Collaboratively works with division and corporate IT&S personnel to ensure that division priorities an standards are achieved
• Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products.
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources
• Investigates hardware problems and performs minor system hardware and communication connection repairs
• Aids and trains users on proper use of division and/or facility technology
• Adheres to and supports HCA and Capital Division IT&S standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
• Managing and communicating a clear vision of project objectives and motivating team members
• Understanding and communicating the definition of completion criteria (what constitutes 'done')
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• Is available for critical event escalations in a support capacity.
• Performs other duties as assigned

RELEVANT WORK EXPERIENCE

• 5+ years

EDUCATION

• Bachelor's Degree preferred
• Technical Training
• Other as Noted: Certifications in Cisco, Microsoft, CompTIA, Project related are preferred.

OTHER/SPECIAL QUALIFICATIONS 

• Proactively manages resources and priorities workload
• Demonstrated ability to multi-task; Possesses strong analytical skills
• Project management experience; Provides onsite technology support on projects
• Demonstrates broad knowledge of technology and solutions
• Demonstrated customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Demonstrated proficiency in MS Office applications
• Must be able to travel to remote facilities. (air/vehicle travel)
• Greenbelt Preferred

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. 

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow." - Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Consulting Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type: Full-time