Constituent Support Services Representative

GENERAL STATEMENT OF DUTIES

Performs routine receptionist, clerical, and administrative work requiring a qualified word professor in support of an assigned division or department; does related work as required.

DISTINGUISHING FEATURES OF THE CLASS

An employee in this classification completes assignments and makes decisions regarding routine aspects of work in accordance with established policies, procedures, and guidelines. Work is performed under regular supervision with responsibility for specialized clerical and administrative details through observation and review of correspondence and typewritten materials.

ESSENTIAL FUNCTIONS

Serving as receptionist and providing clerical/administrative support to an assigned division or department; typing correspondence; answering telephones; greeting the public; preparing and maintaining records and files.

EXAMPLES OF WORK

• Serves as receptionist for department; receives calls and callers; checks after hour voicemails; ascertains nature of business, directs to appropriate authority for disposition.
• Answers questions and responds to inquiries or complaints on departmental services.
• Maintains department records, reviews records for accuracy, and maintains files.
• Assists with permit processes, receives and processes fees.
• Maintains calendar and schedules appointments.
• Processes service requests, prepares work orders.
• Follows up on work orders to ensure proper and timely action.
• Prepares meeting agendas and information packets.
• Prepares notification letters and schedules inspections.
• Copies data for reports and prepares activity reports.
• Assists with the ordering and purchasing of goods and materials.
• Transcribes correspondence, composes routine correspondence, and types a variety of reports and materials.
• Operates standard office, word, and data entry equipment.
• Processes incoming and outgoing mail.
• Performs other duties as apparent or assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILTIES

General knowledge of standard office practices, procedures, equipment, and secretarial techniques; general knowledge of business, English, spelling, and arithmetic; some knowledge of the organization and functions of the office or department; ability to maintain office records and to prepare accurate reports; ability to operate a computer and word processor and to type at a reasonable rate of speed (40 wpm or more); ability to maintain effective working relationships with other employees and the public and to deal with public relations problems courteously and tactfully.

MINIMUM EDUCATION AND EXPERIENCE

High School graduation; High School Equivalency Diploma, or G.E.D. Certificate; supplemented by one (1) year of progressively knowledgeable and skilled experience in the operation of a personal computer with standard software applications and in office assistance and administrative support work; or any equivalent combination of education, training, and experience.

WORK CONDITIONS

• Sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.
• Work requires climbing, stooping, reaching, fingering, grasping, and repetitive motions.
• Vocal communication is required to perceive information at normal spoken word levels.
• Visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
• The worker is not subject to adverse environmental conditions.

Job Type: Full-time

Pay: $41,600.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person