Confirmatory Typing Coordinator

Position Summary: The Confirmatory Typing (CT) Coordinator works in the Confirmatory Typing Team with unrelated donors at the initial stage of the donor and patient matching process. The CT Coordinator facilitates registry and transplant center requests for registered donors to participate in high resolution and confirmatory testing.

Responsibilities:

• Contact donors identified as potential matches for patients in need of a bone marrow transplant to assess donor interest and availability
• Educate donors on the marrow and peripheral blood stem cell donation process
• Evaluate donors for medical suitability and eligibility using guidelines set by DKMS and the National Marrow Donor Program (NMDP)
• Obtain informed donor consent for blood tests
• Facilitate high resolution and confirmatory testing through the coordination of laboratory appointments nationwide
• Meet donor availability and scheduling metric goals consistently
• Comply with all regulatory requirements, standards, policies, procedures pertaining to the donor management process including: principles of informed consent and Protection of Humans as Research Subjects; bone marrow donor registry requirements and standards, applicable FDA and NY State Department of Health regulatory requirements (including, but not limited to FDA Good Tissue Practices and Good Manufacturing Practices; NY DOH tissue procurement)
• Adheres to quality assurance procedures to ensure donor and patient confidentiality
• Assists in creation and maintenance of departmental Standard Operating Procedures per required regulations
• Assists in investigation of Quality Assurance incidents and occurrences.
• Ad hoc activities including research, quality assurance, and process improvement projects. Additional duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
• Flexibility to work remotely outside of core business hours (weekends) for donor outreach as needed by the department.
• Occasional travel may be necessary

Requirements/Qualifications:

Because the candidate will be working with potential donors on a daily basis, it is essential to have excellent communication and active listening skills. The ideal candidate must be highly organized and detail oriented. Accuracy in completing data forms and case note documentation is essential.

• Bachelor’s degree required
• Minimum of two years related work experience to include customer service or patient care; or equivalent combination of education and experience
• Be able to work from 8:30am-5pm Monday to Friday
• Knowledge of medical terminology, case-note documentation, and conducting medical histories is preferred

• Excellent interpersonal skills and the ability to work in a team environment
• Excellent written and verbal communication skills

• Very proactive work ethic and the ability to diligently meet targets

• Must be detailed oriented, highly organized and able to multitask efficiently
• Flexible, entrepreneurial spirit
• Proficiency in Windows and/or Mac OS, Word, Outlook, Excel, and internet searches required; experience with NMDP StarLink systems a plus; foreign language desirable

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have knowledge of medical terminology, case-note documentation, and conducting medical histories?
• Do you have experience with NMDP StarLink systems?
• Are you proficient in Windows and/or Mac OS, Word, Outlook, Excel, and internet searches?

Education:

• Bachelor's (Required)

Experience:

• Customer service or patient care: 2 years (Required)

Ability to Relocate:

• Charlotte, NC: Relocate before starting work (Required)

Work Location: Hybrid remote in Charlotte, NC