Confirmation - Confirmation Associate

Bluegreen Vacations has grown to become a leader in vacation ownership with 70+ resorts and 210,000+ owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At Bluegreen Vacations, our purpose is to SHARE HAPPINESS by providing our owners and guests with a great vacation experience and lasting vacation memories. Bluegreen Vacations is also the Official Vacation Ownership Provider for Bass Pro Shops® and Cabela's®, Choice Hotels® and NASCAR®.
We are hiring immediately for a Confirmations Associate in our Orlando, Florida office
As a Confirmation Associate your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who will respond to our owners and future owners’ needs, with a focus on increased show rated and decreased disqualification rates. Utilizing excellent communication and critical thinking skills is a must.
Compensation: $15.00 per hour plus commission
Schedule: Monday through Friday, 12:30pm - 9pm and occasional Saturdays based on business need
This is an in-office position.
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Responsibilities:

• Place outbound calls to guests 21 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility
• Receive inbound calls from guests wishing to confirm their reservation and verify eligibility.
• Reserve, cancel, and reschedule reservations as necessary
• Problem solve and provide world-class customer service
• Upsell vacation enhancements, such as accommodation upgrades, extra nights, attraction tickets, etc. when available

Qualifications:
High school diploma or equivalent (GED)

• Strong written, verbal, and interpersonal communication skills
• Computer proficient
• Excellent customer service and listening skills
• Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once
• Must be able to work evenings, weekends, and holidays
• Sales, customer service, hospitality, and/or call center experience a plus

Benefits You Will Enjoy:

• Medical, Dental, Vision Insurance, and 401k match
• Four weeks of Paid-Time Off
• Fun and fast paced environment
• Career advancement opportunities.

BGOROSP
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024.
If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Health insurance, Dental insurance, Paid time off, Vision insurance, 401(k) matching, Opportunities for advancement