Conference Services Manager

We are currently seeking a Conference Services Manager for our newly renovated property!

• Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
• Maintain professionalism in problem situations.
• Conduct site tours for potential clients
• Meets with potential clients in order to detail definite events including menu selection, setup and audio visual needs.
• Maintains all correspondence related to group clients: group pick up reports, Banquet event orders, ensure proper billing to guest folios and master account.
• Ensures that all banquet event orders, group resumes and all paperwork has been completed properly and on time.
• Reviews with all Managers any information of past, present and upcoming events.
• Coordinates functions and activities with other department heads as appropriate.
• Meet and achieve upsell revenue goals to improve revenue generation on property.
• Be readily available during functions for consultation with client.
• Flexible schedule required to accommodate client needs.
• Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
• Conduct exit interviews with clients to solidify repeat business and distribute results.
• Participate in the preparation of the annual hotel budget.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software. CI/TY and Lightspeed experience is a plus.

Requirements:

• Minimum lifting, pulling of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Sitting long periods of time.
• Must have weekend and evening availability.
• Other duties may be assigned.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional creativity and communication skills.

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.