Conference Services Manager

Maverick Hotels and Restaurants is a free-thinking organization that challenges the process, shakes up the industry and brings unparalleled results to our projects by offering a stage for our team members to express their individual genius and unique talents. Come join us – become a MAVERICK!

Employee success starts with a genuine partnership. Maverick is committed to creating high-quality employment opportunities. We are dedicated to fostering a culture of inclusion and growing a diverse workforce.​ We strive for the Maverick spirit of substance over form, bringing the creativity and talent of inspired individuals together to accomplish great things.

Sable at Navy Pier Chicago, Curio Collection by Hilton is searching for their next Conference Services Manager. This is a great opportunity for an existing Conference Services Manager, Executive Meeting Manager, Catering/Sales Manager to take the reins and service our in-house groups and events and make a real direct impact on the Hotel & F&B Operations. This position is approximately 70% Conference Services Management and 30% Sales (smaller Corporate/Association groups). We invite you to join our exciting and focused sales team to make your mark on the Hotel Community and within Hilton!

Sable at Navy Pier is the first and only hotel on Chicago’s iconic Navy Pier. Our award-winning new construction hotel opened in March 2021, featuring 223 guest rooms, 3,500 sqft of flexible meeting space, Lirica Restaurant and Bar, and the nation’s largest rooftop lounge, Offshore Rooftop is making a splash as Hilton’s Curio Development of the Year in 2022.

Job description: What will I be doing?

In this Role – you will be responsible for the Conference Services Management for all the groups booked by the Group Sales Team for rooms only groups, rooms and space and catering only. Seamless turnover from sales to service and back to sales.

• Sales responsibilities for larger catering only events (booking and servicing), and some vertical markets will be assigned for group sales from proposal through execution.
• Review set up of meeting and events and be the on-property client contact during the event. Responsible for creating BEO's, Social Table Diagrams, Group Resumes, and finalizing Banquet Checks with actuals and will run the weekly BEO Meeting and Group Resume Meeting.
• Will keep the operations and F&B department updated on all upcoming groups.
• Review billing and payments with clients and closing out final invoices.
• Upselling and driving revenues on rooms and banquet items.
• Assist DOS with Delphi system to keep menus and pricing updated and group bookings clean and orderly.
• Work in partnership with Director/Manager/Supervisors of F&B and Culinary Team for well executed events.
• Will manage collecting group rooming lists by the cutoff date and keeping clients informed of pickup, cutoff dates and potential attrition damages. Will work with Reservation Coordinator and DORM to make changes and updates in OnQ Property management with the DORM/DOS approval.
• Attend Daily Business Reviews to go over all customer group requests with the Sales/Revenue Team, attend weekly sales/revenue meeting and other scheduled meetings to support business operations.
• Conduct site inspections/property walk through for existing bookings for walk-throughs and potential new customers.
• Typical schedule is Monday – Friday and very occasional weekends for large in-house meetings.
• Reports to the Director of Sales. Other duties as assigned.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Experience:

• Hospitality: 2-5 years or Hospitality Graduate (Preferred)
• Hilton Experience (Preferred)

What will it be like to work for Sable at Navy Pier and Hilton Family:

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Health insurance
• Monthly Catering Incentive based on food, beverage, meeting room rental on all bookings you service.
• Career growth and development
• Recognition and rewards programs
• Go Hilton travel discount program.
• Paid Time Off (PTO)

Maverick Hotels & Restaurants located in Chicago, IL with an office in Boston, MA. Maverick is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Job Details: Entry level, Full-time

About this location:

Class: Luxury

Room Count: 101-250

Location Type: Urban

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Hospitality: 2 years (Required)

Work Location: In person