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Form of workLTD Hospitality Group is seeking highly motivated sales professional with expertise in developing and executing strategic revenue growth objectives. Our ideal candidates should exude a passion for cultivating sales that exceeds both client and production expectations. If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, we have an immediate opening for you to join our team as a Conference Services Manager .
The Conference Services Manager for LTD Hospitality Group is accountable for the profitable achievement of sales objectives. This position will manage and execute group assignments turned over by the Sales Department. Actively participate in sales processes including, but not limited to the booking of events.
Essential Duties
- Make strategic decisions relative to a group or meeting to positively impact the financial results of the hotel. Responsible for the financial success of in-house conferences, and retains the ability to personally determine the outcome based on decisions during the course of the meeting, or immediately afterwards in the client review process.
- Monitor and append all contractual agreements pertaining to meeting space, food & beverage and special concessions for meetings.
- Responsible for maximizing food & beverage revenues from assigned groups by solicitation of additional needs and up-selling the meeting package and soliciting affiliate business.
- Effectively communicate to all hotel departments the information necessary to successfully execute the groups needs while maintaining a good client relationship.
- Maintain strong client relations and ensure that coference specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
- Monitor and manage room blocks according to group contract, utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
- Review sales contracts as well as other important information, I.E., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.
- Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenue.
- Produce and distribute convention resumes, two weeks prior to first day of main group arrival, and communicate all changes and updated information to hotel departments.
- Distribute Banquet Event Orders for group and affiliates 10-14 days prior to events.
- Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
- Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations
- Point of contact for meeting planner while group is on-site.
- Coordinate the set-up of each function by verifying desired services and menu in advance with other departments as needed.
- Synchronize timing of event activities by verifying details with kitchen and staff.
- Ensure event space is set up in accordance with guests specifications by supervising set-up and inspecting the room prior to event and when needed will be required to assist in the set-up.
- Conduct pre-conference meetings with client and staff upon request.
- Review banquet checks and invoices to ensure billing accuracy.
- Lead the banquet event order and resume review meeting.
- Alert Director of Sales of any information received
- by clients pertaining to pricing or positioning with the competitive set hotels.
- Ability to book short-term /one-day meetings and events to fill need dates
- of Hotel. Ability to re-book recurring events for current clientele.
- Produce comparative reports from PMS/Delphi to ensure effective
- Forecasting /minimizing errors with group bookings.
- Other and all duties, projects, and tasks as assigned by employee's manager.
Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
- Previous event management experience preferred.
- Proficiency in Word, Excel is required.
- Proficiency is Delphi is preferred.
- Knowledge of Food & Beverage operations strongly preferred.
- Must be able to work independently or with a team with minimal direct supervision.
- Knowledge of food & beverage products, proper preparation, presentation and pricing.
- Knowledge of meeting room capacities, banquet set-up, audio visual and any other pertinent details as they relate to function room set-up.
- Knowledge of hotel and competitive market.
- Must be able to work a flexible schedule to include weekends and holidays.
- Bachelors degree in business, hospitality or a related field preferred.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Great Benefits:
- Medical, Dental, Vision & 401 (k) with company match
- Voluntary Short Term & Long Term Disability Insurance
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!
Newly Opened in May 2018, Holiday Inn Newport News - Hampton offers a complimentary shuttle to and from PHF Newport News, Williamsburg International Airport.
We are located only 17 miles away from the world famous Busch Gardens Williamsburg theme park, right across the bridge from the Virginia Beach Oceanfront, and near many local business including: Deloitte, Cox, Canon, Ferguson Enterprises, Huntington Ingalls, Boo Williams Sports Complex, Lockheed Martin, Siemens, and United Technologies.
We are also located near many college campuses such as Christopher Newport University, Hampton University, College of William & Mary, and Thomas Nelson College.
Located onsite, our Burger Theory restaurant offers 4000 burger combinations to temp tastes. Featuring a robust local craft beer selection and alfresco dining, the restaurant is a perfect choice within City Center. If looking for a quick bite, stop by our Mariner's Market Cafe: offering pastries, snacks, and many coffee options. While here, don't forget that our restaurant offers room service.
Our full-service hotel is modern with a fresh twist, developed for ever changing needs of business travelers. Holiday Inn Newport News - Hampton also offers an indoor heated pool, state of the art Fitness Center, Business Center & over 11,000 square feet of flexible event space.
