Conference Center Coordinator

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Liberty Mutual is hiring a Conference Center Coordinator to join our growing team in the Boston Office. In this role, you will work with limited direction to provide best-in-class, on-site support in the delivery of Conference Center services. The fast-paced environment of the Boston Conference Center consists of 30 meeting rooms of varying sizes and hosts more than 4,000 meetings a year. Responsibilities include working closely with internal business partners to plan, schedule and implement a variety of meetings held in Conference Center-managed rooms.

Responsibilities

• Provide an outstanding level of customer service designed to exceed the goals and objectives of each Conference Center client.
• Oversee day-to-day utilization and assignment of conference rooms and manage space by using web-based applications such as "Reserve".
• Works directly with business partners to develop and finalize programs.
• Provides audio-visual support & equipment set-up as required.
• Responsible for the production, distribution and follow up on all reports associated with conference room activity.
• Responsible for the confirmation of all meeting activity prior to each scheduled meeting.
• Responsible for maintaining conference room space as well a personal work area. This includes daily walk-throughs using checklists as well as interim sweeps throughout the day.
• Follows all guidelines as it relates to conference room protocols, policy and procedures and escalates issues to Conference Center Supervisor/Manager when they arise.
• May provide guidance/training to Conference Center Associate Coordinator and/or contracted employees.
• Coordinate activities of facilities and catering staff during event to ensure services are delivered as arranged.
• Performs additional duties, to include project-related work, as assigned by Conference Center Supervisor/Manager.
• This position requires some scheduled evening and weekend activities.

Qualifications

• Bachelor`s Degree or 1-3 years` experience in Conference/Meeting Planning industry or hospitality background.
• Displays strong customer service skills, with high attention to detail.
• Must have strong technical aptitude and interest in learning new technology.
• Strong written and oral communication skills.
• Consistently demonstrates polished interpersonal and organizational skills.
• Demonstrates ability to exercise judgment, to shift priorities and to organize multiple tasks simultaneously.
• Demonstrates the ability to work in a team environment.
• Proficiency with Microsoft Products.
• Ability to lift up to 25 lbs.
• Ability to transfer materials to meeting rooms.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.