Concierge/Front Desk

The Capitol Hill Club has a rich heritage.

Work Hours - Full Time (anytime)

Summary:

Provide exceptional customer service by greeting Members, Guests and Callers. Interacts with guests on a daily basis and provides courteous and efficient service pertaining to any needs they may have. Answers questions concerning and/or giving directions to meeting rooms or events held in the Club. Support the Membership and Marketing Department by providing Marketing and Merchandise support to the Membership Director.

Work Hours from 7:00AM - 8:00PM

Essential Functions:

• Greets Members and Guests promptly and courteously
• Directs Members and Guests to various areas of the Club
• Assists in Special Requests made by Members and Guests
• Administers Guest Passes and Guest Book
• Announce Congressional Voting Bells over Intercom System
• Oversees the Lobby and ensures that area is clean and neat
• Maintains Coat Check and Lost and Found
• Creates great first and last impressions
• Security reports any security issues to management immediately
• Coordinates Merchandise processing, upkeep and inventory including gift cards
• Assists with updates to Club Website
• Updates Daily Event Board and magnetic board
• Other Duties as Assigned

Specific Job Knowledge, Skills, Physical Demands and Abilities:

• Requires good communication skills, both verbal and written
• Must possess good computational ability
• Must be proficient in Microsoft Office Word, Excel, Outlook and PowerPoint
• Requires manual dexterity to use and operate all necessary equipment.
• Talking and hearing occur continuously in the process of communication with guests, supervisors, and other employees
• Must be able to sit at a desk for up to 8 hours of the day.
• Must be able to lift up to 25lbs., occasionally

Capitol Hill Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Why work for the Capitol Hill Club:

Competitive Benefits Package: As a full time employee, benefits may include medical, dental, vision, disability, life insurance, ten days of vacations, ten personal days, paid holidays and a pension plan 100% funded by the club.

Work Life Balance: Regular operational hours and banquet events occur Monday thru Friday and closed for major holidays.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Administrative Assistants & Receptionists: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person