Concierge Professional - No Weekends!

Concierge Professional / Customer Service / Upselling

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.

Our people make all the difference in our success.

If you are career-minded with strong goals, then we want you to join our brand new and exciting department. Our Concierge team continues to grow. We are looking for high-potential and quality individuals to join Vivint. Our Concierge team is obsessed with our proven sales process to ensure protection and peace of mind to all customers and homeowners nationwide.

Who We Are:

The purpose of the Vivint Concierge team is to delight our Vivint customers with our service and provide opportunities to save money. Our Concierge Professionals reach out to our existing customers who have just installed in their first few months to make sure we meet our service expectations, offer proactive solutions to any questions, and provide customer education. As well as offer upgrades, upsells, and exclusive offers. Successful Specialists determine customer needs and maintain our world class service.

• Schedule: Monday - Friday, No weekends!
• Training: Paid, Mandatory Training (2 weeks)
• Hourly base + uncapped commission (average earnings of $50,000+)

Job responsibilities:

• Effective Specialists are dedicated to providing value in all interactions both with our customers and internally. They have the ability to identify and manage their emotions and handle interactions with others sensibly and empathetically.
• Those who excel adapt to new situations, handle change, and balance multiple demands.
• We win together! We are committed to the performance of our Specialists, and they demonstrate a competitive and collaborative attitude in order to meet team and department goals.
• Our team strives to develop a growth mindset. They are coachable and willing to learn and apply feedback to their professional and personal goals.
• Specialists take accountability and exhibit resilience to succeed on a competitive sales floor.

Required Skills and Experience:

• Must be at least 18 years old
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
• Able to work Full-time (schedule is flexible)
• Prior call center, customer service or sales experience is a plus
• Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately

Why You’ll Love Working Here:

• FREE Daily on-site catered lunch/snack/drinks
• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
• Flexible scheduling – must be able to commit to your schedule for the first 90 days
• Mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Employee pricing on Vivint products
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Career development and leadership opportunities
• Discounts with various national companies and vendors
• Casual dress code

Company Benefits:

• 10 Paid Holidays
• Paid/Unpaid time off
• Medical/dental/vision/life coverage
• 401(k) Plan + Employer Match
• Paid Maternity, Paternity, & Adoption Leave
• Career Development and Leadership opportunities

Vivint Values:

• Honesty and Integrity Come First – Do the right thing
• Customer Obsession is Our Advantage – A relentless passion to serve the customer
• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
• We Win Together – Individuals win games; teams win championships
• Exceptional is Expected – Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• https://www.vivint.com/company/about-us

Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment.  We don’t conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Lindon, UT 84042 (Required)

Work Location: In person