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SalaryFrom comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
DUTIES AND RESPONSIBILITIES
This is a Part Time position with varied hours between 1st and 2nd shift. Weekend availability is required.
This position is eligible for discounted downtown parking, DailyPay, free employee meals, hotel and restaurant discounts and more.
DUTIES AND RESPONSIBILITIES
- Host and serve food and beverage offerings to guests during morning and nightly service.
- TIPS Certification to be completed within 90 days
- Great Food/Safe Food training complete to ensure all food safety procedures are followed
- Utilize Oracle Point of Sale system to ring in drinks and cash out guest checks.
- Responsible to handle all guest requests and to solve guest opportunities at first contact
- Attend and participate in Opening Note and Symphony of Service and continue to live the culture learning from the training sessions.
- Have a working knowledge of Grand Rapids area, and be able to recommend local area offerings
- Be knowledgeable about rooms and their locations, services and facilities of the hotel
- Perform all tasks on the AM and PM Concierge Lounge checklist
- Understand the importance of the Quality Assurance inspection and perform each day with the audit as the foundation in mind
- Ensure guests are receiving a warm welcome and fond farewell when visiting the Concierge Lounge, welcoming and engaging with each guest
- Be familiar with cultural differences to meet guest's specific needs and requirements
- Responsible for daily training of associates and development of their communication, hospitality, customer care, and technical skills. Utilizing the training materials that have been prepared for their training
- Know how to offer and arrange car rental, airline and train tickets, office services, beauty services, shopping, restaurant reservations, and any other guest requests
- Maintain the Marriott Bonvoy Program by understanding the different levels of a reward member and recognizing their elite status through interaction and by offering what is promised through their status
- Responsible for appearance and ensure compliance with grooming standards. Live all grooming standards by example
- Supervise the areas of lobby, main entrance, guest relations and Concierge Lounge to assist, help, train, and live each day to the service standard and culture set forth by the JW Marriott brand
- When scheduled as Lobby Ambassador, remain present in lobby, greet guests, offer assistance, initiative conversation, and engage in conversation
- Complete and initiate special projects in a timely manner and within due dates
- Assist and be knowledgeable of the AYS operations and systems
- Check journal and Daily Game Plan; be informed and seek additional information
- Attend Daily Rehearsal to be informed of VIP arrivals, groups, service note, and other important information
