Concessions Lead, Progressive Field

Delaware North Sportservice is hiring Concessions Leads to join our team at Progressive Field in Cleveland, Ohio for the 2024 MLB Season.

As Concessions Lead, you will supervise assigned concessions stands and lead team members in delivering excellent guest service. This position is a key leadership role in our concessions operations.

If you thrive in a collaborative environment and take pride in delivering exceptional service, please apply now! 

Please Note: Resumes are preferred for this position. This job will primarily work all Cleveland Gaurdian home games. Training and shifts will begin in the middle of March 2024.

This position has a pay range of $16.50/hr - $20.00/hr depending on experience.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.

• Supervise and coordinate activities of concessions team members on a per shift basis, including training, counseling, and enforcing work procedures and service standards
• Inspect all stands and portables in assigned area, ensuring all remain clean, sanitized, and safe
• Analyze and resolve problems with team members, guests, and the operation with the assistance of management as needed
• Perform opening and closing duties; verify stand inventories before and after each event
• Assist concessions team members in serving guests as business levels demand

• Minimum of one year experience in food service position required; previous experience as a stand attendant or stand manager preferred
• Previous cash handling or cashier experience required
• Previous supervisory experience preferred

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift up to 50 pounds  
• May be exposed to variable temperatures, including extreme hot and cold, depending on the season