Concessions Floor Lead| Dr. Phillips Center For The Performing Arts

Oak View Group
Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
Concessions Lead is responsible for overseeing safe and efficient food and beverage service throughout the venue. The Concessions Lead must be personable and able to work in an ever- changing fast-paced environment. The Concessions Lead will assist the Concessions Manager with projects including training, inventory, scheduling and special events. Concessions Lead will have knowledge of current beverage trends a passion for the industry.
The Concessions Lead must maintain excellent attendance and be available to work events as scheduled per business need. 2 Years of related hospitality leadership is strongly preferred.
This role will pay an hourly wage of $19 to $22.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
About the Venue
We believe a Performing Arts center should be more than a beautifully designed building. We believe in creating experiences that educate as much as entertain. And we believe in inspiring creativity with programming our entire community can enjoy.
We believe in making the arts accessible to people from all walks of life-all over the world. And we invite you to join us on this journey.
To support our vision, Arts For Every Life®, Dr. Phillips Center for the Performing Arts has become a hub for the best international, national and local artists, for community outreach and for arts education.
Our two-block downtown Orlando destination includes:

• Walt Disney Theater
• Steinmetz Hall
• Alexis & Jim Pugh Theater
• DeVos Family Room
• Other stunning spaces, perfect for private events
• Seneff Arts Plaza
• Our AdventHealth School of the Arts
• And in 2023, Judson's

Since opening the arts center in 2014, we've even been named one of Travel + Leisure magazine's "25 New Tourist Attractions Worth Adding to Your Bucket List" and one of Southern Living magazine's "50 Best Places in the South Now."
So from ballet to Broadway, comedy acts to kids' shows and educational programs to outdoor festivals, you're always in for an amazing experience-here at the arts center.
Responsibilities

• Responsible for overseeing the serving of guests or directing of guests.
• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Oversees opening and closing duties following guidleness set by Concessions Manager.
• Responsible for troubleshooting POS issues and resolving errors.
• Responsible for observing guests to respond to any additional requests.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all OVG and Dr. Phillips Center policies and procedures.
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
• Assists Management team with projects including training, inventory, scheduling and special events.
• All other duties as assigned by the managers and supervisors.

Qualifications

• At Least 1-2 years' experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable Education.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.