Computer Support Specialist

Location: Wheat Ridge, CO
While providing integrity to the casino and gambling industry for over 33 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while leveraging your experience with providing IT user support in a fast-paced, dynamic environment. As a Computer Support Specialist, you will have the opportunity to work in a team environment to provide end users with over-the-top customer service to help maximize productivity. We are seeking a professional like you with strong attention to detail to join the Information Technology (IT) team that maintains full responsibility for the development and integration of various systems for our global business.
Who We Are...
With over 33 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.
Why You Should Work Here...
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.
What You Will Accomplish Here...
This is a fast-paced, dynamic position and an ideal fit for someone who thrives on wearing many hats to support others and ultimately optimize our productivity. You will have an opportunity to troubleshoot issues and provide users with self-service knowledge on all applications, including desktop and laptop systems, connectivity issues, voice issues, software, and video conferencing applications. You will also be able to collaborate with peers to complete helpdesk tickets, emails, and phone calls to ensure timely responses to all users.
This position will primarily focus on the following:

• Respond to service request tickets in a timely and professional manner.
• Receive, configure, and deploy new desktops and laptops to end users.
• Occasional night and weekend on-call support
• Train and support users on applications such as Microsoft Office, Outlook, and Teams
• Fix desktop and laptop hardware issues.
• Assist users in remote diagnostics to determine the cause of hardware failure.
• Set up and train users in the use of video conferencing equipment.
• Deploy new software for end users.
• Manage and maintain technology assets
• Learning new skills with an experienced team
• Monitor supply inventory, re-ordering supplies as necessary.
• Assist users in remotely connecting to Company systems.
• Assist users in connecting to Company resources, both internal and external.
• Administer users in Active Directory and Azure Active Directory

Education, Experience, and Skills:

• Associates degree in Information Technology, Networking, Computer Science, or a related field is strongly preferred. Relevant experience may be considered in lieu of a degree.
• Must have a minimum of two (2) years of relevant work experience, including experience providing hands-on support within a corporate environment.
• Certifications such as A+ is a plus.
• Must be a lifelong learner and interested in growing and developing new skills.
• Must have excellent knowledge of all Microsoft 365 applications, including Microsoft Teams.
• Knowledge of all versions of Windows operating systems is required.
• Must have experience with VPN clients and other remote connect software, such as TeamViewer or AnyDesk.
• Experience with Linux and Mac is a plus.
• Experience supporting users in remote locations is a plus.
• Must have the ability to assist non-technical users in both onsite and remote locations, including assisting with complex support issues in a timely and professional manner.
• Must have the ability to work independently, as part of a team, and exercise sound judgment.
• Strong verbal and written communication skills are required.
• Must have the ability to handle multiple projects under tight deadlines.
• Must demonstrate a high degree of attention to quality, details, and correctness.
• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.

We offer excellent paid benefits that include:

• 100% Paid Health & Dental Insurance for Single Coverage
• 100% Paid Life Insurance
• 20 Days Paid Time Off (Per Year)
• Paid Holidays
• Yearly Discretionary Bonus and Salary Increase
• Anniversary Reward Bonus
• 401K Savings Plan with 100% match up to 3% of your salary
• Education Assistance Program

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Other details

• Pay Type Hourly
• Min Hiring Rate $20.00
• Max Hiring Rate $22.00

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