Computer Repair Customer Service Associate

Company Overview
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
Job Summary
We are seeking a Computer Repair/Customer Service Associate to join our team. This role will focus on providing high-quality Customer Service and technical support to our residential and small business customers. The Associate will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.
Responsibilities

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform PC hardware and software troubleshooting, repair, and maintenance
• Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
• Execute data recovery and loss prevention tasks
• Upgrade and install software, ensuring compatibility and optimal performance
• Perform network installation and maintenance (wired, wireless, LAN, WAN)
• Manage virus protection and Spyware/Adware removal
• Enhance security solutions for home and small business technology
• Deliver one-on-one training for customers on various technology topics
• Collaborate with Senior Technicians, seeking guidance and support when needed
  

Qualifications

• Associate's degree in a technology-related field, or equivalent experience
• Minimum of 2 years of experience providing technical support
• Knowledge of PC troubleshooting and repair
• Strong communication and Customer Service skills
• Familiarity with Windows OS and experience with Mac and Apple products
• Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)
• Valid driver's license and clean driving record
  

Preferred

• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• A+, Network+, or other relevant certifications
  

Benefits/Perks

• Opportunity to join an incredible company that values people and results
• Make a significant contribution to our history-making journey
• Be a part of a supportive and caring team that prioritizes learning and growth
• Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
• Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field